• Contact customers to collect past due payments from all accounts and assure fair, courteous and prompt handling of collections matters in order to provide for the prompt turnover of accounts receivable and resolve any disputes/issues/complaints, using our proprietary collection system and other databases to ensure quick resolutions to issues.
• Find and contact debtors to arrange debt payment.
• Handle disputes over discrepancies in invoices, and negotiate payment plans when needed.
• Assisting clients reach resolution through various ways, such as payment arrangement, insurance billing, workers compensation billing.
• Record detailed notes of all activity related to customer accounts.
• Prioritize customer calls and/or discrepancies to be resolved.
• Keep management informed of all potential credit risks discovered during collections process.
• Interact with Sales team to obtain necessary information to collect balances.