Customer Service (Online Sales)
บริษัท ล็อก แอนด์ ล็อก (ประเทศไทย) จำกัดOnline (Customer Service)
Responsibility :
- Manage large amounts of incoming calls
- Handle complaints, provide appropriate solutions and alternatives
Within the time limits and follow up to ensure resolution
- Resolve customer complaints via chat box, phone, email,
mail or social media
- Assist with placement of orders, refunds, or exchanges
- Answer questions about warranties or terms of sale
- Compile reports on overall customer satisfaction
- Handle product recalls
Requirement :
- Proven customer support experience
- Excellent communication and presentation skills
- Ability to multitask, prioritize and manage time effectively
- Strong phone contact handling skills and active listening
- Familiar with SAP and practices
- Language : English & Thai / Optional : Korean or Chinese
- ค่าน้ำมันรถ, ค่าเดินทาง
- ค่าโทรศัพท์
- ทำงานสัปดาห์ละ 5 วัน
- ประกันสังคม
- ประกันสุขภาพ
- ประกันอุบัติเหตุ
- โบนัสตามผลงาน/ผลประกอบการ
Global leader in kitchen and living culture
Lock & Lock Co., Ltd has been established in Republic of Korea, grown as a global company that exports its products to more than 100 countries worldwide.
Known for its legendary “Sold Out” stories in global places such as US, Europe and China, Lock & Lock has earned recognition in foreign countries for its product competitiveness even before making a name in Korea. We expand our manufacturing plants overseas and keep concentrate on local marketing worldwide, targeting wider and bigger markets
Since our initial entry in Thailand in 2003, We are trying to expand distribution network in various ways including on-line, TV shopping channels. flagship shops, & hypermarket such as Central, Tesco Lotus, Big C, etc.