Job Purpose: Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Must be able to troubleshoot problems and provide answers to our client’s inquiries. In addition this position requires data entry and administrative duties such as meeting room arrangement, maids and messenger handling.
Main Responsibilities: - Serves visitors by greeting them, in person or on the telephone, answering or referring inquiries. - Greet and welcome guests, Handle guest enquiries and complaints, make outgoing calls and answer incoming calls. In charge of meeting room arrangement and maids and messengers handling. - Responds to incoming calls and other forms of communication that require action to complete a Sales opportunity. - Monitors sales personal productivity and quality standards that make positive attractive financial returns so that the company may continue to provide excellent service to our customers. - Understand client needs and proactively works to address them. - Responds to complex inquiries from clients in order to provide or clarify information on departmental services, procedures and policies. - Identifies problems, trends and suggests resolutions to higher level personnel. - Completes data entry reports that track Sales status. - Provides point of contact for quality control concerns and related issues. - Reports client feedback to Sr.Sales Manager. - Identifies, researches, and resolves customer issues. - Follows-up on customer issues not immediately resolved. - Completes call logs, daily reports and all other department data entry and billing information.
Job Specifications: Qualification:
- Female, age between 25 - 30 years old - Excellent English communication skills both verbal and written. - Excellent PC skills. Strong typing and Internet navigation skills required. - Strong communication and customer service skills. - Organizational and coordinating skills, the ability to multi-task and handle multiple priorities and changes with professionalism - Ability to work in a high volume, high pressure, deadline-oriented environment - Ability to work independently and as a contributing team member - Excellent telephone voice in terms of tone, clarity, pronunciation, and proper use of grammar - Strong listening skills. - Strong problem solving skills and has the ability to multi-task. - Willing to learn and grow with the position. - Consistent in attendance and stable work history. - Proven ability to provide customer service. - Detail oriented - Ability to work in an ever-changing environment.
Education: - At least bachelor degree in any related fields.
Experience: - At least 1-3 year in previous customer service or call Center experience is preferred.
Boncafe (Thailand) Ltd. is a member of Boncafe Group - Asian’s leading gourmet coffee manufacturer and supplier in South East Asia / East Asia and the Middle East. Our head office is in Bangkok with branch offices all over Thailand. We are also a part of ‘Massimo Zanetti Beverage Group’ - one of the world’s largest Italian Coffee company with a heritage of over 40 years with 55 subsidiaries in 36 countries encompassing over 20 consumer brands worldwide such as Chock full o'Nuts, Chase & Sanborn, MJB, Hills Bros. including the most globally recognized Italian Coffee brand – Segafredo Zanetti.