Listens and records customer complaints regarding BSS services and notifies concerned division for an appropriate response. Provides information on BSS campaigns, specials events and other activities. Works to enhance customer satisfaction through effective improvement of the service.
II. Specific Duties and Responsibilities
1. Receives calls and documents of customer complaints. Vie all communication channels
2. Update customer database
3. Prepares daily reports and submits to Manager/Supervisor.
4. Provide all BSS information for customer convenience.
Bangkok Smartcard System Company Limited [BSS], a subsidiary of the Bangkok Transit System Corporation Ltd. (BTSC), operates “Rabbit” Thailand’s first smartcard for public transport and retail stored value payment.
Rabbit combines unique benefits and functionality for BTS & BRT access as well as for retail purchasing, student and employee ID cards, and security access technology all under one platform.
To support our growth in the market, we are seeking highly motivated and energetic individuals to join our company.