Ensure that technical support activities are delivered to customers properly in terms of quantity and quality within commitment and agreed Service Level Agreement (SLA)
Provide technical support and product information to customers and conduct joint trial mix with the customers for quality improvement and cost saving for all concrete products also provide cement, concrete, mortar and other raw material testing to customers
Conduct customer complaint investigations and solutions and train the technical and products knowledge to customers also make product demonstration and pre-sales approach to promote cement volume and prepare and provide concrete testing results to the customers and provide technical information and literatures for customers
Coordinate with Marketing functions for supporting marketing activities and responsible for new product introduction and demonstration in all regions, especially to conduct customer seminars and training
Provide Technical training and seminar to technical education institution in all regions
Control for product quality of SCCO and franchisee such as failure rate, Standard Deviation (SD) and strength margin
Perform other related duties as assigned
Bachelor Degree in Civil Engineering
3 years of experiences in civil or construction work with 1 year in team lead role or supervisory level
Technical knowledge of cement, concrete technology and production
Knowledge of concrete plant machines
Knowledge of technical management
Communication and interpersonal
Thai professional practice license of Civil engineering
Siam City Cement Public Company Limited is one of the leading cement manufacturers in Thailand, established in 1969 with a clear focus to be an innovative supplier of cement and concrete products and solutions. Since the foundation for over 50 years, Siam City Cement PCL., has placed great value on commitment to corporate vision in continuing to build on our long heritage of shared loyalty, creating trusting relationships with our business partners, our people and our community. As of today, Siam City Cement PCL., through our subsidiaries, Siam City Concrete Co., Ltd., Conwood Co., Ltd. INSEE Superblock Co., Ltd., INSEE Ecocycle Co., Ltd., Siam City Power Co., Ltd., and INSEE Digital Co., Ltd., is engaged in cement-based building materials, wood replacement products, light-weight concrete blocks, environmental caring solutions, power generation from the cement production process, and information technology services. To strengthen our business and promote steady growth, we have partnered with Globe Cement Company Limited; the cement manufacturer/ distributor under Globe brand. The company has also expanded the business to Bangladesh under the name of Siam City Cement (Bangladesh) Limited. This expansion commemorates a great opportunity to strengthen our operational excellence and gain competitive advantages to be regional cement industrial leader.
One of our fundamental goals is to create an open and trusting working environment that provides challenging career development opportunities as well as competitive compensation and benefits for our employees. We value personal individual ability and working as a team. We treat each other the way we want to be treated and we believe that people work best when there is a foundation of trust.
To continue striving to deliver excellence, we need people whose outstanding performance will make it possible.