1. Supervise and assist the distributors to establish and improve the service system, provides the necessary management, training and support to distributors, comprehensively improve the after-sales service ability of distributors.
2. Assist Thailand country manager to handle customer relationship and timely solve service needs, to improve customer satisfaction of the end user.
3. Requires a good knowledge of Zoomlion products and services, provide comprehensive service support for Zoomlion in Excavator, Backhoe, Tower Crane, Mobile Crane, Combine harvester
4. Collect market service information and service reports as required by zoomlion headquarters.
5. Establish Data Base of Product list for all dealer in Thailand Territory.
6. Create a data Of Maintenance & Unit Repair record
7. Conduct a delivery inspection of Customer Product
8. Create Part List Data Base, for maintenance parts & Reusable Parts
9. Monitoring warranty process, warranty statement & monitoring warranty time.
10. Handle a Maintenance & repair presentation, & give training to all of Our Dealer In Thailand