Purpose of this role:
• Order Processing from Order to Cash
• Follow up on Open Orders and prompt updates to customers, monthly customer meeting
• Collaborate with supply chain, Tech Service, Distribution for timely supplies, Returns and delivery to customers
• Monitor Customer forecast
• Ensure customer satisfaction and provide professional customer support.
Responsibilities:
• Process customers enquiries and orders to meet customer requirement as determined by the agreed service level
• Be the single point of contact to the accounts for all monitoring, reporting, and communications of operational issues, from pre–Purchase Order (PO) activities to the point of Post Goods Issued
• Checks inventory availability or status of shipment, verifies customer pricing, prepares and processes customer return goods for credit and/or replacement
• Work closely with customers on their demand forecast
• Respond customers inquiries and resolve issues related to orders, shipment or other customer-related matters competently and professionally
• Maintain existing customer relationship and participate in monthly customer meeting
• Engage in cross-functional team discussions including Supply Chain, Technical Service, Finance, Distributions and Sales - to support Change Notification, open of new customer account, etc
Supply Chain / Distribution
• Collaborate with supply chain personnel for timely availability of supplies and inventory planning
• Compile and submit customers demand forecast to Local and Global demand forecast team to ensure supply continuity
• Raise and follow up with Supply Chain on new product set up code in SAP for Order Process
• Monitor and coordinate delivery schedules with distribution to ensure all shipments are met as per customers’ requested date
• Liaise with distribution on product Returns