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Customer Service Team Lead / Manager

Customer Service Manager
ITopPlus Co.,Ltd
Marketing , Advertising/Public Relations
Duties & Responsibilities
Job description:

1. Policies&Planning-Set up to efficiency process and working development to relate functional.
2. Job Management-Approval worked process to all function of customer service division-Monitoring and handle the customer complaint Analyze the monthly report call center.
3. Supervise to service desk team.
4. Monitoring Customer complaint for all channels to analyze and conclude that . Income/Finance Management-Plan and Strategy Program for making highest profits .
5. Management-To initiate and set up the training course of new product, service standard to new staff
6. Analyze,monitor and manage manpower including evaluate staff performance.Quality Management-To ensure that the all staff of must above standard process.


1. Female  Age 30-38 years old

2. Bachelor degree or Master Degree in Marketing, Business Administration, Public Relation, Mass Communications.
3. Communicable skill in oral and written English
4. Skillful in MS office (Words, Excel and Power Point)
5. Experience in a customer service or help desk is preferred.
6. Have strong interpersonal and communication skills, both with external and internal relevant department.
7. Highly developed sense of integrity and commitment to customer satisfaction.
8. Ability to communicate clearly and professionally, both verbally and in writing.


Basic qualification
Type of job : Full Time
Quantity : 1 quota
Gender : Male/Female
Salary(Baht) : Negotiable
Experience : 5 - 8 year(s)
Location : Bangkok
Education : Bachelor's Degree or Higher
  • 5-day work week
  • Birthday Leave
  • Five-day work week
  • Social security
About company

iTopGroup is a leading Digital Marketing company with 3 sub-brands: iTopPlus – an e-Marketing service for SMEs, Plus Venture – a performance based digital marketing agency and Autodigi - Marketing Automation Platform. We offer a total solution for all customer segmentation in Thailand to growth their business via our services. Today iTopGroup has over 10,000 customers and we are Google SME Premier Partner with the largest customer base in Thailand.

Contact person : คุณปริม / คุณพล
Address : 89 AIA Capital Center, 32th Floor, Unit 3204-3207, Ratchadapisek Road, Dindaeng, Bangkok 10400
Phone number : 0-2029-1200
Fax : 0-2934-3405
View more jobs at ITopPlus Co.,Ltd