Enjoy faster and better
experience on App!

งาน หางาน สมัครงาน

CX Design Manager (JR-0045807)

Siam Commercial Bank PCL (SCB)
Bangkok (Chatuchak)
Duties & Responsibilities
  • Oversee and optimize all credit card customer interactions on SCB connect to improve and create better customer experiences
  • Design the seamless flow for the new initiative features and revamp the current flow for the better experience if any
  • Continually understand, define and then refine the customer base life cycle as well as find out the problem-solving solution to close the gap and improve customer pain point
  • Execute engagement campaign to increase awareness and usage on SCB Connect
  • Prepare and review all communication materials (both offline and online channels) that related to credit card customer on SCB Connect including content refining on each single touchpoint
  • Work closely with team, other squads and other BUs to keep service update and improve credit card customer journey in the whole life cycle.

  • Bachelor or Master’s Degree in Innovation,Business Administration,Marketing or related fields.
  • At least 5 years working experiences in customer experience managment or marketing fields
  • Be customer centric and service mindset
  • Fast learning and adaptability
  • Highly logical thinking and believe in using data to inform your decisions
  • Good team player and interpersonal skills   


Basic qualification
Type of job : Full Time
Quantity : Many positions.
Gender : Not specified
Salary(Baht) : Negotiable
Experience : 5 - 10 year(s)
Location : Bangkok (Chatuchak)
Education : Bachelor's or Master's Degree
Faculty : Business Administration
Major : Marketing
Faculty : Related fields
About company
The Siam Commercial Bank PCL was Thailand's first indigenous bank, established in 1906 under Royal Charter. According to unconsolidated financial information filed with the Bank of Thailand, the Bank was Thailand's fourth largest commercial bank in terms of total assets, deposits and loans as at June 30, 2011.

As of June 30, 2011, the Bank had, on a consolidated basis, Baht 1,686 billion in total assets, Baht 1,098 billion in deposits and Baht 1,177 billion in loans. The Bank has been listed on the SET since 1976.

SCB shares listed on the Stock Exchange of Thailand include common shares (SCB, SCB-F) and preferred shares (SCB-P,SCB-Q). The total market capitalization as of June 30, 2011 was Baht 377,257 million.

The Bank provides a full range of financial services, including corporate and personal lending, retail and wholesale banking, foreign currency operations, international trade financing, cash management, custodial services, credit and charge card services and investment banking services, through its head office and its extensive branch network.

Company's information
Company background
Name of Company :
Siam Commercial Bank PCL (SCB)
Primary Industries :
Number of Employee :
งาน หางาน สมัครงาน

Company Background

As the first and oldest Thai commercial bank, the Siam Commercial Bank has a history dated back as early as the reign of King Rama V, when the country's banking system was served only by foreign banks. Realizing that a sound and independent financial system was vital for Thailand's economic development, HRH Prince Mahisararajaharuethai initiated the establishment of the Thai banking business under the name of "The Book Club" in 1904. As its operations received wider recognition, His Royal Highness sought Royal Assent and transformed it into the Siam Commercial Bank Company Capital Limited, a full-fledged commercial bank, on January 30, 1906. Because of his far-sighted undertaking, HRH Prince Mahisorn is revered as "The Father of Thai Banking" and the Siam Commercial Bank is regarded as a prototype of Thai commercial banks.

For almost a century of business operations, the management of the Siam Commercial Bank has consistently adhered to the philosophy set forth by its founder which is to dedicate ourselves to the quality and righteousness of our work, to work as a team so that we shall provide the best of services, to respect human values, and to participate to the best of our ability in our society and nation.

Company's mission
Company statement
งาน หางาน สมัครงาน
Our Vision
To be the Bank of Choice for our Customers, Shareholders, Employee and Community.

For our Customers:

Provide and deliver the "right" products & Services to "world class" standard 

For our Shareholders:

Provide sustainable and attractive "long-term" returns

For our Employees:

Retain, attract and engage the "right" staff

For our Community :

Adhere to good corporate governance standards & actively engage in "community oriented" developments 

Our Mission

To be The Premier Universal Bank of Thailand With a strong focus on key financial markets and customer segments, maximizing leverage from the SCB Group franchise, and strongly committed to social responsibility
Our Core Values

Integrity :

We are open, honest and ethical - as individuals and as an organization.

Accountability :

We take our commitments seriously, and stand accountable for all our actions.

Teamwork :

We value the contributions of others, and know that we are strongest when we work together.
Human Resources Policy
Human Resource
งาน หางาน สมัครงาน
Despite rapid growth, SCB employees still work with each other in a warm, caring and familial atmosphere. Being a Thai organization, we have also maintained a culture of "pee-nong" in our daily work. Our strong sense of teamwork has resulted in world-class employee engagement.
- SCB Community
- Recognition
- Fun@Work
- Communication
- Corporate Social Responsibilities
Contact info and map
Map & Contact Information
งาน หางาน สมัครงาน
Company Name :
Siam Commercial Bank PCL (SCB)
Address :
9 Ratchadaphisek Rd. Chatuchak, Chatuchak, Bangkok 10900
Telephone :
0-2544-1397-9 ext.1405,1482,0-2544-2312
Fax :
Home Page :
Contact Person :
Staffing, Human Resources Group
Contact person : wuttichai
Address : 9 Ratchadaphisek Rd. Chatuchak, Chatuchak, Bangkok 10900
Phone number : 02-795-3436
View more jobs at Siam Commercial Bank PCL (SCB)