IT Engineer - Junior
บริษัท เซฟคอมส์ เน็ทเวิร์ค ซีคิวริตี้ คอนซัลติ้ง จำกัด16/04/2020
งานประจำ
2 - 4 ปี
กทม. (วัฒนา)
ปริญญาตรีหรือสูงกว่า
สามารถเจรจาต่อรองได้
JOB DESCRIPTION
Perform customer-focused technical response, support, and provisioning of SafeComs’s IT Services solutions. Complete incident management, maintenance, and project tasks as assigned and work closely with Engineers to deliver high-quality technical resolutions and solutions.
ESSENTIAL FUNCTIONS:
- Support the ongoing operation of network and server hardware, operating systems, and application software in support of both customer requirements and SafeComs’s best practices
- Utilize documented procedures to resolve incidents and service requests
- Be available as a resource for special projects approved by the Director of IT Services
- Maintain Basic proficiency in the following competencies
- Odoo – General Usage (SafeComs will train employee
- Maintain Intermediate proficiency in the following competencies:
- English – Spoken
- English – Written
- Windows Desktop
- Windows Server
- Apple Mac OS
- Network Infrastructure – LAN
- Network Infrastructure – WLAN
- MS Office 365 – Administration
- MS Office 365 – Desktop Applications
- Technical Troubleshooting – Incident Management
- Consistently follows the SafeComs ticketing workflow
- Responds to all tickets within SLA
- Resolves tickets within SLA
- Utilizes sound methodology for Incident investigation and resolution
- Executes Incident management plans effectively
- Issues communication to customers with appropriate frequency and sense of urgency dependent on the circumstances of the incident
- Accurately and concisely documents all service ticket activity in English
- Accurately and concisely updates internal and customer documentation
- Technical Troubleshooting – Problem Management
- Identifies recurring issues and alerts Senior Engineers of potential problems
- Customer Service
- Provides service in a way that builds customer confidence in SafeComs
- Ensures customers are always informed on the status of their request
- Makes each customer interaction a positive experience
EDUCATION AND EXPERIENCE:
- Bachelor’s degree in Computer Science, Information Systems, IT Management, or related field
- Minimum 2 years’ experience with Windows Desktop troubleshooting
- Preferred 2 years’ experience with Windows Server management/troubleshooting
KNOWLEDGE AND SKILLS:
- Inherently exhibits SafeComs Core Values in personal and professional life
- Create value
- Be honest
- Take ownership
- Take care of each other
- Customer-focused
- Demonstrated logical thought processes and high learning agility
- Self-driven and goal-oriented
- Demonstrated strong work ethic
- Team-oriented
- Excellent verbal and written communication skills
- ทำงานสัปดาห์ละ 5 วัน
- ประกันสังคม
- ประกันสุขภาพ
- ประกันอุบัติเหตุ
บริษัท เซฟคอมส์ เน็ทเวิร์ค ซีคิวริตี้ คอนซัลติ้ง จำกัด
SafeComs is a leading IT consulting firm specializing in network security solutions, outsourcing services and ERP for medium to large organizations in South-East Asia, Europe and the MiddleEast.
In Thailand, our client base includes firms from various industries (manufacturing, energy, food processing, corporate services, retail, etc.) with a focus on the multi-national sectors.
Career opportunities at SafeComs include multinational experience, working in a respected and visible industry, professional certifications, and advancement options.
Finalist of Asia Pacific ICT Award – 2009 Melbourne, Australia
Winner Thailand ICT Award - 2009
Runner up of Best SME Award of the year - 2008 Australian Chamber of Commerce
Winner of Best Start up Award of the year - 2007 Belgian-Dutch Chamber of Commerce
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