International Coordinator (Malay Speaking)
FLEXIBLE INSIGHTS (THAILAND) COMPANY LIMITED• Read, interpret, and respond to incoming correspondence. (Malay, Kuala Lumpur Language)
• Receive and routes correspondence to appropriate people or departments
• Compose responses and other correspondence to clients and vendors inquiring about incorrect billings, claims, and other issues.
• Review correspondence for format and typographical accuracy.
• Prepare documents and correspondence on disputed claims, credit and billing inquiries, invoices, and service complaints.
• Present clear and concise explanations.
• Attaches previous records to correspondence for context.
• Type acknowledgement letters after receiving correspondence.
• Update all the affected areas once dispute is solved.
• Ensure correct client information is included.
• Ensure that file enclosed in correspondence is correctly documented.
• Prepare periodic reports as requested by SPM and OM.
• Explain rules and regulations in responses.
• Periodic discussion with audit team on any updates provided by vendor or vendor manager.
• Help in Audit QC as per necessity guided by SPM and OM.
• Involve in the training process of new member joining Audit and Correspondence team.
• Achieve all the Metrix provided by client in individual level.
• Work on the additional responsibilities as guided by supervisor.
• High proficiency in basic computer applications and other tools
• Strong in Microsoft Excel and Word
• Good command in verbal and written both English and Malay
• Should be very good with numbers and should pay attention to details
• Rational and logical thinker
• Team worker
• Should have ability to analyse and interpret data
• Proactive attitude
• Should have ability to work with deadlines and without close supervision
- การฝึกอบรมและพัฒนาพนักงาน
- ค่ายินดีมงคลสมรส
- ทำงานที่บ้าน
- ทำงานสัปดาห์ละ 5 วัน
- ประกันสังคม
- มีเวลาการทำงานที่ยืดหยุ่น
- ลาบวช
- เงินช่วยเหลือฌาปนกิจ
- เที่ยวประจำปี หรือเลี้ยงประจำปี
- โบนัสตามผลงาน/ผลประกอบการ
More details : www.flextecs.com