1. Supervise the Key Account team to ensure the highest level of service delivery within the defined scope.
2. Monitor operations and proactively propose and implement preventive solutions to enhance overall business performance.
3. Oversee installers' daily performance and operational efficiency.
4. Evaluate and make judgments on claim cases in accordance with company policies.
5. Analyze and summarize overall performance from a Key Account perspective, including service quality, SLA achievement, and improvement opportunities.