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DCH AURIGA (THAILAND) LIMITEDDCH AURIGA (THAILAND) LIMITED

About Company
DCH Auriga is an an Asia-based integrated market management provider specialising in healthcare. Offering comprehensive commercial and logistics solutions, DCH Auriga partners with the world's leading healthcare companies to distribute pharmaceuticals, medical devices, surgical equipment, diagnostics and OTC products for more than 500 brands into hospitals, pharmacies and specialty stores across Asia. DCH Auriga is a subsidiary of Dah Chong Hong Holdings Limited (stock code: 1828.HK) with operations in Hong Kong, Macau, China, Singapore, Malaysia, Indonesia, Thailand and the Philippines. For more details, please visit www.dchauriga.com
Job Location
Location518/5 Maneeya Center Building, 12th Floor, Ploenchit Road, Lumpini, Pathumwan, Bangkok 10330
Contact personThanikan Marin
Telephone022573726 Fax 0-2257-3799
Website
  • https://www.dchauriga.com

Report
You Say HR Say LogoSee ReviewsApply Now

Administrative & Operation Staff - Customer service

DCH AURIGA (THAILAND) LIMITED
Urgently Required!
02/12/2025•
Less Competitive Jobs
You Say HR Say LogoSee ReviewsApply Now

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Basic Requirements
Contract/Temp
0 Year
Bangkok (Pathumwan)
Bachelor's Degree
Negotiable

Responsibilities
  • Act as a coordinator between DCH Auriga and the main suppliers (Principals) to support the entire order process and follow-up activities, including handling product returns and managing complaints for supplier groups using transportation services.
  • Handling Inquiries and Questions :Receive incoming calls, emails, and chat messages from customers.
  • Order Processing :Process orders, returns, and replacements, including order tracking and release. Prepare manual invoices as requested by customers or principals.
  • Sales Support Coordination: Coordinate with the Warehouse (DC Operation) and Transportation teams to follow up on special requirements and resolve related issues.
  • Issue Resolution: Efficiently handle and resolve customer complaints and issues.
  • Feedback Collection: Gather customer feedback to help improve service quality.

Requirements
  • Bachelor’s degree or higher in Business Administration or other related fields.
  • New graduates are welcome (candidates with experience in operations or customer service will be given special consideration).
  • Experience in the healthcare business, JDE system, or WMS system will be an advantage.
  • Proficient in computer skills and good communication abilities.
  • Strong command of Microsoft Office, especially Excel, Word, and Outlook.
  • Positive working attitude, service-minded, and able to work well as part of a team.


Welfare and Benefits
  • 5-day work week
  • Social security
  • Health insurance
  • Flexible working hours
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