Customer Service Officer - Chinese language (contract)

DHL Supply Chain (Thailand) Co.,Ltd

Transportation/Logistic, Trading/Import/Export

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Basic Requirements

Contract/Temp

1 - 3 Year

Bangkok (Huaykwang)

Bachelor's Degree

Depend on qualifications and experience

Responsibilities

Principle liaison for the business partner contract between Thailand and APAC countries
Transport Order Management
Premium freight/adhoc shipment management
Shipment visibility & proactive event management
In-Transit material management;
- Responsible for monitoring, tracking, and analyzing effective route of each type of carriers provide by forwarder and carriers.
- Consolidate data from multiple sources and generates daily/weekly report. Issue daily, weekly, monthly forecasting to support business.
- Provide effective reports total average transit time and distribution to management.
- Alter and track to customer within the decision time.
- Coordinate and interact with forwarder, Customer, transportation and system configuration to support business request.

Fright invoice audit and payment with claim support
Planning dispute resolution and push back on issues
Support carrier incidents management and escalation
New carrier and supplier’s implementation & stabilization

Requirements

At least 1 years working experiences in Logistics or Warehousing, 3PL, 4PL and Import/Export background
Good communication both in Thai and Chinese required.
Able to communicate in English is desirable
PC Literate, Power Point, MS Excel (advance) is a must (such as V Look up , Pivot , Basic Excel formula)
Able to analyze information and coordination internal and export stakeholders is mandatory
Ability to work within team, conscientiously and under pressure
Able to work in shift timing base on manager request shift (To be adjusted base on manager)
Able to work at G Tower Grand Rama 9 (beside MRT Rama 9) require

Welfare and Benefits

Staff training and development
Overtime
5-day work week
Social security
Health insurance
วันหยุดพักผ่อนประจำปี
เงินรางวัลเชิดชูเกีรยติ
Performance/results-based bonus
Annual bonus

Company reviews about ‘Good Life Good Work Good Pay Good Community’

Employee reviews scoreFrom 38 Reviews

4.5

Dream Company

Excellent

Good Life4.2

Good Work4.2

Good Pay3.4

Good Society3.7

Employee reviews

Logistic/Transportation>1 years, Current

4.5

Good Life5

Good Work5

Good Pay4.5

Good Society5

มีความสุขที่ทำงานนี้กิจกรรมดี

Good Life

Vacation Leave

Easiest to take a leave at work

Supports the development of employees' quality of life

5/5

Supports the development of vision and personal lifestyle

5/5

Working hours per day

Good Work

Challenge

5/5

Opportunity to perform important tasks

5/5

Encourages professionalism

5/5

Standard management practice

5/5

Good Pay

Salary increase

Bonus per year

Perks and benefits satisfaction

4/5

Pay level

Easiest to take a leave at work

Good Society

Workplace community

5/5

Politics

Lowest

Colleagues

5/5

Supervision by superiors

5/5

18/05/2022

Read all reviews ofDHL Supply Chain (Thailand) Co.,Ltd

DHL Supply Chain (Thailand) Co.,Ltd

About Company

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 470,000 employees, we provide solutions for an almost infinite number of logistics needs.

As the world's largest logistics specialist, we offer a comprehensive suite of services drawing on our global scale and local insight to deliver value across your supply chain. From the initial consultancy and design, to final mile delivery and reverse logistics, we provide customized supply chain solutions across all industry sectors.

LocationNo. 9 G Tower Grand Rama 9 (North Wing) 26th Floor Unit No. GN01 and 27th Floor Unit No. GN01-04 Rama 9 Road, Huaykwang, Huaykwang, Bangkok 10310

Contact personHuman Resources Department

Telephone-

Website