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Customer Experience Specialist

Advanced Info Service PLC. (BP4)
21/03/2024
Job Description
About Company
21/03/2024
Basic Requirements
Full Time
4 - 8 Year
Bangkok
Bachelor's Degree or Higher
Depend on qualifications and experience

Responsibilities

1. Service Design for New / Strategic Services

  • Coordinate with product owners and key stakeholders to clarify requirements, craft out scenarios of customer journeys, design E2E service design, prepare communication to customers, customer handlings, and FAQs

2. Service Design for Experience Enhancement

  • Collect and study data to find insights on Customer Pain Points and top Complaints
  • Initiate a new / enhanced E2E service design, based on insight and company direction
  • Conduct project feasibility and coordinate with related teams for development

3. Customer Handling

  • Review E2E customer handling from incidents caused by network or products / services , with product owner. Plan and prepare readiness of touch points and communication

4. Communication and Wording

  • Craft out and review key message, communication, and wording to target customers for related touch points e.g. SMS, eBill, Letters, etc.

Requirements
  • Bachelor or Higher degree in Marketing or related field
  • At lease 4 years in Customer Experience field
  • Good in Communication both Thai and English

Welfare and Benefits
- Provident Fund
- Staff training and development
- 5-day work week
- Social security
- Health insurance
- Accident Insurance
- Performance/results-based bonus
- Annual bonus of 3 month(s)

Advanced Info Service PLC. (BP4)
Advanced Info Service PLC. (BP4)
About Company
Over the course of 31 years of providing telecommunication infrastructure to Thai society, starting in 1990 under collaborative contract or concessionaires, AIS was granted the right to utilize state frequencies under the 25-year Built-Transfer-Operate (BTO) agreement. In 2010, the National Broadcasting and Telecommunications Commission (NBTC), the government agency regulating broadcasting and telecommunication, was established and tasked with granting spectrum licenses. The licensing scheme, which is a major turning point for the telecommunications industry in Thailand, supports fair competition as well as the development of new technologies.

AIS remains committed to its vision of “To become the most-admired Digital Life Service Provider in Thailand” through the following missions:

Vision
“To become the most-admired Digital Life Service Provider in Thailand”

Missions
To enhance people’s lives through Digital Services.
- Deliver superior products and services to enrich people’s daily lives and to improve enterprise capabilities and efficiency.
- Enhance customer intimacy through the best customer experience.
- Drive intrapreneurship and employees’ professionalism, and promote a positive, lively and agile work culture.
- Build win-win growth to all stakeholders.
Advanced Info Service PLC. (BP4)
Location
414 AIS Tower 1, 13th Floor, Phaholyothin Road, Phayathai, Bangkok 10400
Telephone
Website
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