Purpose and main tasks
1. Ensure the accurate and timely movement of ocean freight to- and from specific locations within the service standards agreed with the Customer
2. Handle all Customer facing communication and shipment related internal communication between/with DB Schenker stakeholders
3. Provide Customers with proactive exception management in case of service quality deviations including follow-up and problem resolution
4. Ensure Customers are invoiced for all shipment related charges
Accountable
1. Run compliance check against corporate and legal guidelines - as applicable
2. Ensure valid quotation for Consignee is in place
3. Continuously obtain adequate shipping volume forecast information from Consignee and maintain this information at all times - as applicable
4. Continuously provide Consignee's volume forecast information to Origin Office - as applicable
5. Receive pre-shipment status from Origin office and continuously inform Consignee - as applicable
6. Receive booking request from Consignee or Origin Office - as applicable
7. Qualify booking request details against customer service agreement and current market conditions- as applicable
8. Verify booking request with Consignee and provide shipping instructions to Origin Office - as applicable
9. Provide preferred routing instructions to Origin office - as applicable
10. Request and receive delivery instructions from Consignee and relay to Operations Team
11. Request update from/with MDM Team (Master Data Management) as applicable
12. Initiate credit check for Consignee and follow up on credit issues with Finance Team
13. Facilitate communication between Customer and Import customs department - as applicable
14. Receive and/or upload relevant Customer documents to digital archive (ODM) - as applicable
15. Continuously provide demurrage & detention details to Consignee
16. Evaluate and ensure shipment profitability
17. Explore upsell opportunities with the Consignee
18. Generate operational reporting for Customer - as applicable
19. Ensure compliance with Customer specific KPI's - as applicable
20. Verify and create income reserves and cost accruals in TMS (TANGO)
Responsible
1. Support a positive and attractive working atmosphere/environment
2. Act in a manner which increases Customer satisfaction and loyalty, maximizes shipment profitability and decreases operating expenses
3. Promote a paperless, digital office environment utilizing all modern communication methods and electronic tools provided by DB Schenker
4. Support a positive, attractive working atmosphere and office environment
5. Explore upsell opportunities with the Shipper (involve Sales Team - as applicable)