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Customer Service Representative

Commeasure Solutions (Thailand) Limited
Only English resume will be considered.
Urgently Required!
26/11/2022
รายละเอียดงาน
เกี่ยวกับบริษัท
26/11/2022
Basic Requirements
Full Time
2 - 5 Year
Bangkok
Bachelor's Degree or Higher
Negotiable

Responsibilities

We are looking for a service-oriented individual to join our Customer Service team as Customer Service Representative and be part of our company’s rapid and sustainable growth in Thailand. You will play an important role in maintaining RedDoorz's service quality through timely handling of our day-to-day customers' queries and complaints and providing up-to-date information about our products and services.

As our Customer Service Representative, you are responsible to:-

  • Handle and respond to incoming and outgoing calls, emails and chats related with inquiry, request and complaints promptly and with professional attitude at all times
  • Handle and respond to Property's inquiry related with RSV matter
  • Screen and monitor incoming reservation/booking made by customer
  • Do card verification, card sale and monitoring as well as follow up on check-in status
  • Manage allotment allocation
  • Keep up-to-date with our products and services
  • Documentation of customer interactions, transactions, comments, and complaints


Requirements
  • 2-5 years of working experience in Customer Service or Allotment field preferred
  • Available to work on shifts, including weekends and public holidays
  • Fluent in English to communicate with regional team members and stakeholders
  • Able to deal with both inbound and outbound customers
  • Able to maintain positive and calm when dealing with difficult customers
  • Pro-active, willing to learn, open to change
  • Great team-player 

Welfare and Benefits
- Annual Leave
- Hybrid working
- Staff training and development
- Per diem
- Social security
- Accident Insurance
- Performance/results-based bonus

Commeasure Solutions (Thailand) Limited
Commeasure Solutions (Thailand) Limited
About Company
RedDoorz is southeast Asia's largest and fastest growing, technology-driven hotel management & booking platform. With over 2,000 properties across Southeast Asia, our vision is to enable people to travel more and provide an affordable, reliable stay in all major cities and destinations.

Customers who book RedDoorz can expect to enjoy a great experience across all our properties at the best affordable prices in the market, while enjoying a set of standardized amenities which include free wifi, clean spotless rooms, comfy beds, TV and daily mineral water. Our mobile app (download it free, for Android and iOS) allows users to book a room in just a few steps, providing a safe and hassle-free experience while earning loyalty points for future stays too!

As a part of the RedDoorz brand network, hotel owners are able to grow their business and increase revenues while streamlining their operations. RedDoorz solutions help partners manage distribution, pricing, marketing, customer experience and technology solutions - offering an end-to-end platform powered by advanced technology infrastructure.

Commeasure Solutions (Thailand) Limited
Location
999/9 The Offices at Central World 29th Floor, Rama 1 Road, Pathum Wan, Bangkok 10330
Telephone
Website
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