As the Project Manager, will oversee the throughput of IT projects (Software, Hardware, Implement) including planning, budgeting, coordination, execution, control to achieve project within timeline, project management, and organizational change management disciplines. The Project manager is to establish, implement, develop, and control best practices for IT project management throughout the organization in order to keep the IT Portfolio on target. This includes defining and documenting all policies and processes of project call center in order to deliver these projects according to plan and within budget. The Project Manager will also create formal methodologies for defining project key performance metrics and allocating resources.
• Responsible on implement Manage overall IT projects (Software, Hardware, Implement) including planning, budgeting, coordination, execution, control to achieve project within timeline, communications and coordination with all stakeholders internal and external organization.
• Manage (define, plan, monitor, and control) project milestone, project plan, deliverables, resources, budgets and relationship with key stakeholder.
• Identify/Report Risk and issue which might impact to milestone with recommend resolution and manage of expectations from key stakeholders.
• Provide consult/support business to deliver on the same system and coordination with IT working team with Change request and Defect.
• Manage project budget and resource allocation.
• Facilitate the definition of service levels and business requirements. Interact regularly with business and senior management to determine their needs and to develop plans for improving delivery.
• Work cross-functionally to solve problems and implement changes.
• Follow a defined, agreed upon project management.
• Establish an agile integration project framework, which includes clear communication plans, disciplined timelines, effective review processes, thorough risk management, and the flexibility to react to learnings which arise during integration
• Analyze the relevant financial, operational, and customer experience KPIs and drive business integration accordingly
• Identify structural and process improvement opportunities as well as innovation enabled by the integration