- Manage an end-to-end customer service operation
- Ensure that the operation team are working effectively and follow all client service processes and compliance when handling customers and sellers queries and complaints
- Coach and monitor management team and staff’s performance according to established monitoring standards
- Prepare weekly and monthly operation reports presenting to the clients
- Other tasks as assigned
- At least 1-2 years direct experiences as Customer ,Senior or Team lead in call center or related field
- Excellent English communication skill (Speaking, Writing)
- Management and supervisory skill
- Flexible and open-minded
- ทำงานสัปดาห์ละ 5 วัน
- ประกันสังคม
- ประกันสุขภาพ
- โบนัสตามผลงาน/ผลประกอบการ
บริษัท ลูมอิแนนท์ออฟฟิศเซส จำกัด
Luminant the independent executive search firm based in Bangkok, Thailand. We deliver professional recruitment and executive search solutions to clients. We help our clients attract, select, develop, engage and retain the best and brightest talent. As your strategic business partner, we are flexible, resourceful and adaptable, proactively delivering recruitment and business solutions as and when required.