กลับ

Customer Service Agent (Chinese Speaking)

Genpact Consulting Services (Thailand) Co., Ltd.
ด่วนมาก!
โฆษณา/ประชาสัมพันธ์
26/11/2023
รายละเอียดงาน
เกี่ยวกับบริษัท
โฆษณา/ประชาสัมพันธ์
26/11/2023
คุณสมบัติพื้นฐาน
งานประจำ
0 - 5 ปี
กรุงเทพมหานคร
ประกาศนียบัตรวิชาชีพชั้นสูง (ปวส.) หรือสูงกว่า
ขึ้นอยู่กับคุณสมบัติและประสบการณ์

หน้าที่และความรับผิดชอบ
With a startup spirit and 115,000 + curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it! We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Customer Service Agent (Chinese Speaking)
In this role, candidate is required to provide resolution of tasks accurately and efficiently to achieve the fixed service level target. Coordinating all required continuous improvement actions.

Responsibilities
• Capable of ensuring policy/legal compliance and safety of content uploaded to the platform;
• Preferably familiar with the social media industry and content moderation practices;
• Flexible to policy changes, shifting schedules and dedicated to standard operating protocols
• Answering customer inquiries via phone, email, chat, or social media
• Troubleshooting technical issues and providing solutions
• Escalating complex issues to Tier 2 or 3 support
• Maintaining a positive and professional attitude
• Adhering to company policies and procedures
• Keeping up-to-date on products and services

Tasks:
• Gathering customer feedback and identifying areas for improvement
• Participating in training and development programs
• Supporting marketing and sales initiatives

คุณสมบัติ
Minimum qualifications
• Bilingual with: Native Thai (Level C1) and Mandarin (Level B1)
• Bachelor's degree or an equivalent diploma.
• 1+ year of customer service experience, preferably in a technical support role. Fresh graduates are also welcome.
• Excellent communication and customer service skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Proficient in using computer software and applications
• Fluent in English 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

สวัสดิการ
- การฝึกอบรมและพัฒนาพนักงาน
- ทำงานสัปดาห์ละ 5 วัน
- ประกันสังคม
- ประกันสุขภาพ
- ประกันอุบัติเหตุ
- โบนัสตามผลงาน/ผลประกอบการ

Genpact Consulting Services (Thailand) Co., Ltd.
Genpact Consulting Services (Thailand) Co., Ltd.
เกี่ยวกับบริษัท
Genpact (NYSE: G) is a global professional services firm that makes business transformation real. Led by our purpose -- the relentless pursuit of a world that works better for people -- we drive digital-led innovation and digitally enabled intelligent operations for our clients. Guided by our experience reinventing and running thousands of processes for hundreds of clients, many of them Global Fortune 500 companies, we drive real-world transformation at scale. We think with design, dream in digital, and solve problems with data and analytics. Combining our expertise in end-to-end operations and our AI-based platform, Genpact Cora, we focus on the details – all 100,000+ of us. From New York to New Delhi, and more than 30 countries in between, we connect every dot, reimagine every process, and reinvent the ways companies work. We know that reimagining each step from start to finish creates better business outcomes. Whatever it is, we’ll be there with you – accelerating digital transformation to create bold, lasting results – because transformation happens here.
Genpact began in 1997 as a business unit within General Electric. In January 2005, Genpact became an independent company to bring our process expertise and unique DNA in Lean management to clients beyond GE, and then in August 2007, we became a publicly-traded company. Since December 31, 2005, we have expanded from 19,000+ employees and annual revenues of $491.90 million to 100,000+ employees and annual revenues of $4.0 billion as of December 31, 2021.

ที่อยู่
Interchange 21 Tower, 33rd Floor, Sukhumvit Road (Asoke), North Klongtoey, Wattana, Bangkok 10110
ชื่อผู้ติดต่อ
Ruenwong
โทรศัพท์
0-2660-3742 (direct HR office’s No.) or 082-772-2755 (HR mobile No.)
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