Customer Experiences (Japanese skills)
บริษัท จัดหางาน เวิร์คเมท โซลูชั่นส์ จำกัด (สำนักงานใหญ่)- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Maintain broad knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Offer additional products and/or services.
- Track, document and retrieve information in call tracking database.
Location: Bang Na, BKK (BHIRAJ TOWER)
- Thai nationality with Japanese skills
- At least Senior Vocational Degree/ Diploma.
- Over 18 years old.
- Excellent in communication Skills
- Japanese skills: Native in Speaking, Writing, Reading and Japanese language
- Typing test : At least 30 WPM for Thai & Japanese & English
- Welcome for Fresher and experienced is a plus.
- 8 days annual leave per year
- Group Health Insurance (OPD/IPD)
- ประกันสุขภาพ
- สภาพแวดล้อมการทำงานระหว่างประเทศ
- โบนัสประจำปี
- โอกาสในการเติบโต