Main duties and responsibilities:
- Receive Mad Monkey guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone.
- Inform Mad Monkey guests of the services, tours and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion.
- Build good relationships and rapport with Mad Monkey guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel.
- Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference.
- Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.
- Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
- Report issues of maintenance and malfunctioning appliances to the manager for quick repair in order to ensure guests comfort and satisfaction.
- Thai National
- Good working capability in the English language
- Exhibit excellent knowledge of customer service
- Must be disciplined and organised
- Ability to multi-task
- Good crisis management skills
- Calm and relaxed way of dealing with customers
- Night Shift
- 2 Meals
- เครื่องแบบพนักงาน, ชุดยูนิฟอร์ม
บริษัท แม้ด มังกี้ โฮสเทลส์ จำกัด
Discover the best of the City of Angels at Mad Monkey Bangkok. We’re located just minutes from the famous backpacker street, Khao San Road, but tucked away on the canal for a slight buffer from the action. Come enjoy our clean and comfortable rooms, outstanding customer service, refreshing outdoor swimming pool, and dynamite food and drink specials. Mad Monkey Bangkok is the perfect place to meet other travelers and explore Bangkok’s vibrant culture and thriving nightlife.
55 ถนนพระสุเมรุ แขวงชนะสงคราม เขตพระนคร กรุงเทพมหานคร 10200