-Support internal and external customers on technical know-how.
-Evaluate and resolve problems of the customer's instrument
-Ensure the service tasks are accomplished to meet committed turnaround time
-Repair of equipment at RS Service Centre (if not repairable at site) ensuring minimum “Turn Around Time” (TAT).
-Assist on-site installation and commissioning works with technical sales engineers
-Develop and maintain relations with customers; reports common complaints of customers to Service Manager
-Provide customers with regular reports and feedback on their service requests
-Accurately monitor spare part order weekly time sheets, and any other documentation required by the Service Manager.
-Provide weekly progress reports on service task and present to Service Manager and the team on a regular basis (Via SAP, C4C)
-Maintain company’s quality standards.