Scope of the role: (สรุปขอบเขตงาน)
• manage defects, (Origin, Replicate, Resolve/Solutions with engineer & Defect Reporting).
• Able to take total ownership of the process from start to finish.
• Facilitate defect triage, documents and create reports.
• Gather teams during triage process and gain agreement on best course of action, then execute.
• Ability to lead and take ownership of complete test solutions.
• Create and implement potential solutions prior to triage stage.
• Support SW Organization in tracking and managing defects.
• Actively monitor defect status and trends and drive defects to resolution.
• Organize and facilitate defect triage meetings.
• Design, deploy and improve defect management processes.
Job Objectives: (วัตถุประสงค์หลักของตำแหน่ง)
It is techno functional, being hands on and managing to pull teams together to resolve defects.
Broad technical understanding of software development and QA, specifically software defect tools and processes.
Know how to navigate the decision cycle process and understand how to bring groups together. Cross functional teams (dev, QA, creative design, etc.)
Possess interpersonal and leadership skills to triage, pull teams together and work with stakeholders.
Strong communication skills and be comfortable working with the leadership team, software engineers, product managers, and external vendors.