1. Manage a large volume of calls, chats, and emails from customers both of inbound and outbound positively and professionally.
2. Managing customer database.
3. Researching and providing the product’s information to serve customers’ inquiries.
4. Resolves the problems by clarifying the customer’s complaint, determining the cause of the problem, and selecting and explaining the best solution.
5. Follow up with customers and related departments to ensure that customers’ problem has been solved.
6. Up-to-date the report to the manager and accounting team to process the compensation for customers.
7. Making the claim report monthly and quarterly to inform the suppliers.
8. Following the result of the claim from suppliers until the case is closed.