As a Field Engineer you will be expected to travel to multiple customers at different locations as needed for support, dispatch and sometimes backfill for multiple days. The Field Engineer ensures that a company’s computer systems work effectively for streamlined operations.
You will install computer hardware and software, update applications and perform diagnostic tests and maintenance on computer components.
You will help people resolve network, hardware and software issues. Depending on your specialisation and employment requirements,
Field Engineers will on a full-time basis, and might from time to time be requested to help with some work in the evenings on in the weekend. But this will not happen that often. And if this happens you will get additional pay or extra holiday in compensation.
Site Visit Reports will be submitted to the management team once the site visit is complete.
You will need to keep record of your hours using our internal company application software, which must be submitted daily for approval.
Tasks may include, but are not limited to:
• Provide support for remote sites in and around the your region.
• some hours on-call support for requested sites.
• Provide support to other IT support teams as needed.
• Participate in meetings as required
• Computer and laptop repairs installation and fix of software issues.
• some wiring knowledge/skills to patch and connect internet ports
• basic network skills ( router )
• Remove cables no longer in use following appropriate procedures Troubleshoot and repair system connections as needed
• Communicate with engineers regarding capacity of network equipment so that necessary cabling and hardware changes can be made to ensure port availability
Hands and eyes jobs :
• Assemble and install switching equipment under the direction of network engineer.
• Maintain switch information: naming and patching according to HP’s standards
• Install network cards as needed on switches and switching hubs
• Mount all network hardware and labelled with proper IP address and system name
Where required, maintain inventory of spare equipment, operating supplies, and cables. This will include creating and/or maintaining spreadsheets and/or other documentation regarding inventory levels
• Create and maintain accurate documentation regarding site Cabling Support service
• Send representation to appropriate platform meetings and other meetings that affect the service being supported
• Hardware Depot/ Hardware Recovery Centre support
• Loaner equipment management.
• Parts Ordering and inventory management.
• Shipping and Receiving management.
• Provision authentication hardware like active smart cards, Active Keys, and smart card readers for users using HP internal systems.
• New PC setup, install, re-image and End-user data transfer.
• System software & hardware support in PC’s.
• Incident management & resolution.
• Demonstrate leadership in identifying and implementing best practices in the form of process and quality improvements for the services supported. All changes/implementations must be approved by HP prior to being completed