NOC Engineer
บริษัท ฟิวชั่น แอดวานซ์เทค จำกัดJob Description :
We are seeking an NOC engineer to oversee our customer’s applications, networks and computer systems using Zscaler Cloud. In this role, you will be responsible for monitoring the user experience, performance and capacity of customer’s network and applications, troubleshooting problems, and responding to network issues. You also be required to take ownership of the problems, open tickets to IT helpdesk, escalate to problem to relevant vendors and customer’s team.
To ensure success as an NOC engineer, you should demonstrate advanced knowledge of network deployment and infrastructure, excellent troubleshooting skills, and the ability to work flexible hours. A skilled NOC Engineer will be able to diagnose and resolve network issues without causing extended downtime of the IT systems.
Responsibilities:
- Monitoring User Experience, Networks, and Applications Using Zscaler and associate tools.
- Monitoring the performance and capacity of computer systems.
- Performing regular checks on network hardware and software.
- Responding to network alerts and hardware malfunctions.
- Diagnosing and troubleshooting network errors.
- Tracking and documenting network issues and compiling incident reports.
- Responding to user requests and diagnosticing network training.
- Opening tickets to vendors or customer’s relevant teams.
- Participating in the meeting with customer or relevant vendors.
- Providing weekly and monthly reports to customer.
- Taking training and certification assigned by company
- Take some special assignment in support role if needed.
Requirements:
- Bachelor’s degree in computer science, computer engineering, or a similar field.
- Extensive experience working as an NOC engineer.
- Experience deploying, managing, and troubleshooting network infrastructures.
- Excellent knowledge of network security technologies including but not limited to: HTTP and web related technologies, proxies, caches, firewalls, SSL/IPsec, VPN’s, DLP, anti-virus, spam and spyware solutions (Gateway and SaaS)
- Demonstrable experience with systems installation, configuration and administration of routers/switches, UNIX/Linux and Windows-based systems (prior Active Directory/LDAP experience desirable)
- Practical experience working with routing and switching products, including troubleshooting.
- A familiarity with SaaS based technologies and their implication.
- Excellent troubleshooting skills.
- Ability to work flexible hours.
- Good written and verbal communication skills.
- Project management skills.
- Ability to work well under pressure.
- Group Insurance
- กองทุนสำรองเลี้ยงชีพ
- การฝึกอบรมและพัฒนาพนักงาน
- ทำงานสัปดาห์ละ 5 วัน
- ประกันสังคม
- ประกันอุบัติเหตุ
- เครื่องแบบพนักงาน, ชุดยูนิฟอร์ม
- โบนัสตามผลงาน/ผลประกอบการ