• Manage project engineer to deliver project implementation within project plan
• Consult and assist project engineer to solve issue raised during project delivery
• Manage overall project timeline and report progress to management level
2. Project Management
• Define Scope of Project ITOM.
• Identify Stakeholder, Decision-makers, and escalation procedure.
• Develop detail task list (work breakdown structure).
• Estimate time requirement.
• Develop initial project management flow chart.
• Identify require resources and budget.
• Evaluate project requirements.
• Identify and evaluate risks.
• Prepare contingency plan.
• Identify interdependencies.
• Identify and track critical milestones.
• Participate in project phase review.
• Secure needed resources.
• Manage the change control process.
• Report project status.
• Help & support CEO handles IT mega projects.
3. 4DX & WIG
• Comply and track executing action plan to achieve LM and WIG.
• Ensure execute work as agreed action plan.
6. CMMI, Process Improvement
• Comply CMMI /Process Improvement
• Support service flow and achieve checkpoint score to improve service quality and customer experience such as more communication with customer, update work log frequently, identify solving method and root cause, and quality of service report
7. Perform other tasks assigned by the supervisor.
• Undertake additional tasks and responsibilities as may be reasonably expected of the role and as necessary in order to achieve the objectives of the R&D and NETKA Goals