Technical Support Manager ( based in Sichon, Nakhon Si Thammarat)
บริษัท ซายอาคควา สยาม จำกัด- Professionally representing SyAqua in providing on site support to all SyAqua customers including guidance on broodstock (BS) maturation, larva culture technics, products trials, handling customers complaints on broodstock, post larvae, nauplius and Nutrition (hatchery feed), and data collections inclusive of Maturation data, larva culture data and farm data based on assignments by country sales manager on agreed schedular basis
JOB RESPONSIBILITIES
- Provide on site technical support to genetic customers (broodstock, post larvae, anuplius) and nutrition (hatchery feed) customers on periodic and ad-hoc basis according to assignment by CSM
- Onsite product trials including providing product usage protocol, station onsite to monitor the trial progress and collect trial data to be submitted to Country Sales Manager (CSM) for further analysis and commercial follow through
- Support CSM in attending to technical matters related to product complaints and collect customer detail complaints information onsite to be reported in SyAqua complaint form for Genetic and Nutrition
- Collect, record and submit SyAqua customers’ BS maturation data, shrimp farming data to be submitted on monthly basis to CSM, SD and key stakeholders in SyAqua management team
- Collect SyAqua and key competitors farm data for every season from selected assigned key farmers using SyAqua farm data templates to be submitted on monthly basis to CSM, SD and key stakeholders in SyAqua management team
- Represent SyAqua in participating technical workshop/seminar as at when is required
- Jointly with CSM to organise technical training including onsite new products training to customers
- Working closely with SyAqua Technical colleagues to provide effective technical guidance to customers including exchange of good practices.
- Minimum Aquaculture related degree
- Master degree in Aquaculture will be an added advantage
- Have extensive hands-on experience in shrimp maturation
- Have hands on experience in shrimp larva culture
- Have some experience in shrimp farming
- Mobile – must be willing to be assigned on specific tasks from time to time be station on different locations
- Able to communicate effectively with technical staffs of our customers
- Have strong sense of technical analytical mind with reasonably strong mind to face customer complaints
- Sales experience is good but not necessary as this candidate should be represent the technical side which ideally independently from sales in order to have neutral perception amongst our customers in providing his expertise under guidance of CSM
- Highly dedicated, passionate about technical services and positive attitude
Location: You will be based in Sichon, Nakhon Si Thammarat
- การฝึกอบรมและพัฒนาพนักงาน
- งานเลี้ยงประจำปี
- ประกันกลุ่ม
- ประกันสังคม
- ประกันอุบัติเหตุ
- เครื่องแบบพนักงาน, ชุดยูนิฟอร์ม
- โบนัสตามผลงาน/ผลประกอบการ