Super Resume Company Limited (the “Company”) provides tools for searching and managing the candidate-selection process through the Super Recruit Success platform (the “Platform”) to you, as a company that wishes to hire and recruit employees (the “User”). To clarify the scope of services and the rights and duties of the Company and the User — in particular through use of the Platform and the Company’s other services — the Company sets out these terms and conditions (the “Terms”). The Company reserves the right to amend these Terms without prior notice to, or consent from, the User.
If you do not agree to comply with these Terms, the Company reserves the right to refuse to provide the service. Your continued use of the Platform and the Company’s services is deemed acknowledgement and acceptance of, and binding agreement to, all of these provisions.
1. Services
Super Recruit Success is a platform that helps the User manage and carry out its own recruitment process efficiently, working in connection with the JOBTOPGUN and Super Resume platforms, on which interested job applicants (“Applicants”) create and submit their qualification and work-history profiles to the Company. The Platform services include:
1.1 Search and presentation of Applicant dataThe Platform searches and presents Applicant data that the Applicant has entered through Super Resume, including data the Applicant may submit in other documents such as resumes, so the User can conveniently read that data. This display is available only for Applicants who have set their personal data to be disclosed. For the avoidance of doubt, the Company only supports reading and displaying the data; it does not guarantee the accuracy or completeness of the data the Applicant provides to the Company or that the Company presents to the User through the Platform.
1.2 Support services for managing the recruitment process
(1) Storage and processing of Applicant data. The User may bring Applicant data received from the Company’s platform or from other platforms into the system for the Company to store. When importing data from another platform, the User must perform its duties under applicable law to import and transfer such Applicant personal data into the Company’s platform for display and processing. Where the User imports Applicant data from a non-Company platform, the Company may check and verify it against the Super Resume database to give the User more complete data, subject to the Applicant’s disclosure settings. If an Applicant has no Super Resume data but the User wants more, the User may use the Company’s communication tools to invite the Applicant, by the User’s email, to complete Super Resume; the Company acts only as an intermediary, and whether to provide the data is the Applicant’s sole decision.
(2) Customizing the recruitment flow. The Company provides Super Recruit Success with a standard recruitment flow (Standard Template) and options for the User to configure the process to fit each organization’s internal workflow. Given the Company’s role as an “As-Is” central platform, if the User’s process is more complex than the Platform can handle, the User may contact the Company for special customization, and the Company reserves the right to charge additional fees (if any).
(3) Selecting and categorizing Applicants and internal review. The User may shortlist suitable Applicants or mark those not of interest, at its independent discretion, and may forward shortlisted Applicant data to other relevant managers within its organization through its own email; the User must itself enter the data of all persons within its organization involved in the process. For the avoidance of doubt, the Company only provides tools to facilitate contact and data-sharing, and provides internal-coordination services to schedule interviews among the relevant persons within the User’s organization.
(4) Contacting Applicants via email and other channels the Company may develop — to coordinate, schedule interviews, and send company information shown in YOU SAY / HR SAY to the Applicant. The Company provides communication-facilitation tools only; communication between the User and the Applicant is conducted directly between the two parties, and the Company is not involved.
(5) Tracking every step of the review process. Via a Dashboard on which the User can monitor status at any time; the Company compiles the actions of the persons involved per the User’s configuration and displays them to the User.
(6) Evaluating and summarizing the interview and hiring process of the User’s relevant employees, to prepare a summary report for each User, which may include tracking that User’s platform-usage efficiency.
(7) AI-assisted candidate communications. The Platform provides tools to contact Applicants by email, in-platform messaging and call scripts, and may draft such communications using Artificial Intelligence. Any AI-drafted content is a suggestion generated from available data only; the User must review, edit and approve it before sending, and is solely responsible for the content sent in the User’s name. The Company is a facilitator only and is not a party to any communication between the User and the Applicant.
(8) Candidate assessments and tests. The Platform may enable the User to send assessments or tests to Applicants and view the results. Such results are indicative, decision-support information only, based on the Applicant’s responses; the Company does not guarantee their accuracy, validity or predictive value, and the assessment for hiring remains the User’s sole discretion.
(9) Offer and employment-document generation. The Platform may generate offer letters, employment contracts and related documents from standard templates populated with data in the system. Such documents are templates provided for convenience only and do not constitute legal advice. The User must review, complete, amend and verify each document for legal accuracy, suitability and compliance with applicable law (including the Labour Protection Act) before use, and the Company gives no warranty as to their legal sufficiency, validity or enforceability. The User is the employer and the sole party to any offer or employment contract; the Company is not a party and bears no liability or obligation under any such document.
(10) Electronic signature and delivery channels. The Platform may facilitate routing documents for electronic signature and delivery through channels such as email, print, download, LINE, Zoom, Microsoft Teams, Google Chat or third-party e-signature providers. These are facilitation tools only; use of any third-party channel is subject to that third party’s terms, and the User is responsible for the validity and enforceability of any electronic signature and for lawful use of such channels. The Company does not guarantee, and is not liable for, the operation of third-party channels.
(11) Document repository, access control and external integrations. The Platform may store the User’s documents (including employment contracts) and allow the User to grant access to specified persons and to connect external systems. The User is solely responsible for configuring and managing access rights, for the persons it authorises, and for any external-system integration it enables (including ensuring lawful data transfers). The Company provides these tools on an as-is basis.
(1) Recommending Applicants whose qualifications and characteristics are similar to those the User is interested in and/or has contacted through the Platform. Only Applicants who have set their data to be disclosed will be recommended. For the avoidance of doubt, the Company provides only a preliminary recommendation, based on the User’s past statistics and on data the Applicant may have submitted; it does not constitute advice or a guarantee of the Applicant’s suitability, which is the sole discretion of the User directly.
(2) Scoring system for each Applicant. The User directly defines the criteria and the weighting of each, and the Company’s system only processes the Applicant’s data shown in Super Resume to calculate a score per the User’s criteria and summarize each Applicant’s score. Such scoring is based on the User’s sole-discretion weighting and on data the Applicant provides directly; the Company therefore does not guarantee the score, and it is the User’s sole responsibility to assess and score the Applicant. The Company’s scoring is only a preliminary suggestion for the User’s consideration.
Use of Artificial Intelligence. For the avoidance of doubt, where the Platform recommends, ranks or scores Applicants (including “Top Picks” best-match scores) or presents a persona, behavioural-signal, strengths or talent analysis of an Applicant, such output is generated by Artificial Intelligence (AI) from the data the Applicant has provided only, with no additional or independent research, no human judgement or verification, and no guarantee of accuracy, completeness or suitability. It is provided for the User’s preliminary HR information only and must not be used as the final hiring decision.
In such circumstance, the User must not make any recruitment decision based solely on the Platform’s recommendation, score or AI-generated output, and must independently verify Applicant information before deciding; the User remains solely responsible for the final decision. The User shall not use such output in any manner that unlawfully discriminates against an Applicant, and is solely responsible for compliance with the Personal Data Protection Act (PDPA), the Labour Protection Act and applicable anti-discrimination laws when processing Applicant data. As between the parties, the User is the controller of its own recruitment decisions and of the personal data it processes for them.
1.4 Credits and disclosure of Applicant contact data
Access to certain services and to an Applicant’s contact information may consume Job Quota or Talent Credit, which are consumable and non-refundable except as required by law. An Applicant’s personal contact data will be disclosed to the User only where the Applicant has set their data to be disclosed. When the User accesses, unlocks or processes an Applicant’s personal data, the User is the controller of that data and must comply with the PDPA, including having a lawful basis and providing any required notice to the Applicant.
1.5 Employer branding and reviews
The Platform may let the User create and manage employer-branding content and respond to reviews (including YOU SAY / HR SAY). The User is solely responsible for the accuracy and lawfulness of any content it creates, manages or publishes through the Platform.
2. Username (login) and Password
2.1. The User agrees to keep its login and password confidential and not to disclose them to anyone. The Company is not liable for any damage arising where the login/password is lost or a third party learns them.
2.2. The User accepts that any transaction made using its login/password, together with the method or conditions of that service type as the Company prescribes, is deemed the User’s own act and binds the User, without the User needing to sign any document.
2.3. The User agrees to indemnify the Company for any claims, losses, costs and damages (including attorneys’ fees and court costs) suffered by the Company as a result of any other person using the Platform with the User’s ID and/or password.
3. Use of Service
3.1. The User may access the service to transact via the internet 24 hours a day, except where the Company’s computer systems, equipment or related communication systems are damaged, under improvement or repair, or where force majeure occurs. The Company reserves the right to suspend the service to repair or improve the Platform without prior notice, which shall not be deemed the Company’s fault, and the Company is not liable for damage arising from such force majeure or repair/improvement.
3.2. Access to search data or use this Platform includes both free and paid services, and is voluntary for the User, who agrees to comply with the stated conditions.
3.3. The User agrees not to use the service in any of the following ways: (1) sending content that is unlawful or immoral, defamatory, obscene, indecent, racist, or that violates others’ privacy, uses provocative or violent language, has hidden intentions other than advertising/PR, attacks competitors, or involves unlawful activity or money laundering; (2) impersonating others or acting to represent to third parties that the User is an officer, employee, agent or authorized representative of the Company for improper benefit; (3) forging, truncating, editing or altering any content on the Platform from its original; (4) sending content that infringes copyright, patent, trademark, service mark, trade secret or other intellectual property rights; (5) sending content containing viruses, command sets, code, files or programs designed to damage or disrupt hardware/software or limit the Platform’s or the Company’s other systems’ functions; (6) sending unauthorized solicitations such as junk mail, spam, chain letters, pyramid schemes or similar; (7) sending content that supports or contains unlawful acts; and (8) using screen scraping, data mining, robots or similar techniques and tools to build, maintain, develop or reproduce Platform data, except with the Company’s prior written consent.
4. Acceptance of the Terms and Conditions
4.1. The User certifies that all information given to the Company is true. The Company may cancel the service without prior notice, and the User has no right to claim damages, if the Company finds the information untrue.
4.2. The User accepts to use the service in compliance with these Terms, and any future terms, conditions and methods of use the Company prescribes shall bind the User.
4.3. The Company reserves the right to change the terms, service fees and charges, and to modify, add to or reduce the Platform’s capabilities, without prior notice; the User’s use after such changes take effect is deemed acceptance.
4.4. The User accepts that the Company needs to use the User’s data provided through the Platform to exercise the Company’s rights and duties, in accordance with the User Privacy Policy.
4.5. Where the Platform displays links to third-party websites, this is only to facilitate the User and serve as internet-navigation tools; the Company does not endorse the content of such sites and is not liable for any loss or damage arising from or related to their use or content.
4.6. The User permits the Company and/or its affiliates to use the User’s business name, company name and/or logo in publications or any media, or to disseminate by any other means, to reference the Company’s clients/users.
4.7. The Company reserves the right to withhold, suspend or terminate posting or service for insurance agency/brokerage businesses of all types, MLM/network/direct-sales/member-recruitment businesses, face-to-face marketing and similar businesses, as well as job postings lacking clarity or giving untrue information, businesses the Company deems inappropriate, and businesses that search profiles in large numbers so as to cause suspicion. If found, the Company will withhold, suspend or terminate immediately without prior notice, and the User has no right to claim damages. The Company’s discretion is final.
5. User’s Liability
If there is any change of address, information or posted content affecting the service, the User must notify the Company. The User acknowledges and accepts that it is responsible for any damage arising from a breach of these Terms or an infringement of others’ rights, and shall hold the Company, its affiliates, officers, agents, program partners, business partners and employees harmless from any claims, including attorneys’ fees claimed by third parties.
6. Limitation of the Company’s Liability
The Company shall not be liable for any damage — including direct, indirect, special, incidental or consequential damage, loss or expense — arising in connection with the Company’s inability to act on instructions, or any error, omission, interference or defect, due to the following:
6.1. The User certifies that all information given is true; the Company may cancel the service without prior notice and the User has no right to claim damages if the Company finds the information untrue.
6.2. Force majeure, including failure of communication or signal-connection equipment, or computer viruses.
6.3. The User’s non-compliance with these Terms.
6.4. Delay or defect due to equipment arising from the User’s own computer.
6.5. Loss of profit, goodwill, use, data, or other intangible loss from use of the service, including any information on the Platform.
6.6. The Company shall not be liable for any decision the User makes based on any recommendation, score, ranking, persona or analysis generated through the Platform, all of which are provided on an ‘as-is’ basis without warranty of any kind.
6.7. The Company shall not be liable for any offer letter, employment contract or other document generated through the Platform, for any electronic signature or third-party delivery channel, for any assessment or test result, or for any AI-drafted communication — all provided on an ‘as-is’ basis without warranty of any kind, the User being solely responsible for their review, validity and use.
7. Termination of User Status
The User acknowledges and accepts that the Company may cancel the User’s account for any reason if the Company has grounds to believe the User has breached these Terms. The Company may also stop all or part of the service, with or without notice, including deleting related data and files the User may have provided, without any liability for damage arising from such cancellation or termination of membership.
8. Documents Used via the Platform Service
8.1. Any document or letter the Company sends to the User by email and/or to the office address stated at registration or service request is deemed known to the User.
8.2. The User confirms that the email stated anywhere on the Platform is one the User can access at all times. The User acknowledges that any contact, letter or notice from the Company to the User by that email is deemed a valid notice, and the recipient is deemed to have seen it from the date it is sent.
9. Intellectual Property
All text, images, sound, content, trademarks, service marks, names, trade names, presentation methods and any components, including all intellectual property created by the Company appearing on the Platform, are lawfully the Company’s exclusive property and protected under intellectual property law. The User must not copy Platform data or documents, distribute or reproduce them, or do anything that alters their essence, without the Company’s prior written consent.
10. Severability and Governing Law
10.1. These Terms are construed and applied under the laws of Thailand; any dispute shall first be resolved between the parties, and if it cannot be resolved, by the court.
10.2. Each provision is severable, and the validity of each is unaffected if another is void. If any provision or part is or becomes unlawful, void or unenforceable, the remaining provisions remain valid and enforceable.