Head of Shared Service Center – Thailand - บริษัท โตชิบาคอนซูมเมอร์โปรดัคส์ (ประเทศไทย) จำกัด

KEY RESPONSIBILITIES:

• Leading and managing a local shared service team to provide diversified employee services such as compensation & benefits, personnel management, visa management, employee management, and vendor management according to the company's needs;
• Responsible for the quality, efficiency and compliance of the shared services operations, such as developing and optimizing work systems, processes, and team capabilities;
• Participating in the company's policy review and formulation, continuously optimizing employee policies based on the trends of local market labor regulations;
• Providing consultation services on Thai labor laws to BUs to mitigate human resources risks;
• Liaising with government departments and facilitating communication.

LEADERSHIP & FUNCTIONAL COMPENTENCIES:

• Excellent interpersonal skills with energetic, engaging and positive attitude.
• An innovation savvy, thinking out of the box and tackling challenges with enthusiasm and determination;
• Strategic thinker, problem solver, result and action oriented;
• Collaborative, good self-awareness and development;
• Financial acumen with good business judgement.

Educational Background:

• Bachelor's degree or Master’s degree in Human Resources, Business Administration, Management, Law, especially with specialization in HR management, business strategy, labor law, or related fields.

Language Skills:

• Excellent command of English (both written and spoken), essential for communication with global teams, leadership, and external stakeholders;
• Proficiency in Chinese (Mandarin) is preferred to facilitate collaboration with regional teams.

Professional Experience:

• At least 10-15 years of progressive experience in HR, Shared Services, or Operations management, with significant experience at senior management or leadership levels;
• Proven success in leading and managing large, multi-functional shared service teams delivering comprehensive employee services including personnel management, visa management, compensation & benefits, and vendor management;
• Experience in stakeholder management at executive levels and building strong partnerships with government bodies and external agencies;
• Extensive knowledge and hands-on experience with Thai labor laws and regulatory compliance, including risk mitigation;
• Demonstrated involvement in policy formulation and implementation, especially adapting policies to local labor regulations and market trends;
• Track record of leading organizational change, process optimization, and digital transformation initiatives in shared services;
• Exceptional leadership and people management skills, with a proven ability to motivate, develop, and retain high-performing teams.