Claim Management (35K–55K) (SDG-130444) - บริษัท จัดหางาน อาร์จีเอฟ เอชอาร์ เอเจนท์ (ไทยแลนด์) จำกัด

- Analysis: Conduct analysis of complaint components based on specified Defect analysis processes for the company group products.

- Containment: Demand immediate actions for error containment.

- Communication: Communicate Defect patterns to the relevant manufacturing plants within the company group.

- Reporting: Create complete 8D reports and perform additional analyses as required, such as Pareto, Ishikawa, 5-Why, and FMEA.

- Action Planning: Develop Action plans for error prevention and Detection in collaboration with the manufacturing plant, including tracking the implementation of these measures.

- Validation: Review implemented measures for plausibility and effectiveness.

- Knowledge Management: Derive "Lessons Learned" and integrate this knowledge into the company group knowledge database.

- Training: provide Training to employees regarding identified Defect patterns when necessary.

- Reporting & Analytics: Generate key performance indicators (KPIs).

- Representation: Organize and conduct internal and external conference calls to present partial results and, if necessary, visit customers in person to present the final 8D report.

- Thai nationality, Male, Female, age 26 - 37 years old

- Bachelor's degree in Engineering, Industrial Technology, Quality Management, or related technical field

- At least 3 years of experience in Claim Management, Quality Assurance (QA), Quality Control (QC), Customer Complaint Handling, or Failure Analysis in manufacturing industry (from automotive, electronics, precision parts, machinery, or industrial

- Conversational high in English communication skills (speaking, writing, and presentation)

- Strong knowledge of quality Management systems and QC tools

- Hands-on experience in 8D, FMEA, 5-Why, Ishikawa, Pareto, SPC, Six Sigma, and Root Cause Analysis (RCA)

- Experience in Defect/complaint analysis and identifying root causes

- Ability to implement and monitor corrective & preventive actions (CAPA)

- Good understanding of manufacturing processes and product quality standards

- Ability to Validate effectiveness of corrective and preventive measures

- TOEIC score 600 is an advantage

- Japanese communication is an advantage

35,000–55,000THB