Customer Service Executive-Seafreight - บริษัท เฮลแมน เวิร์ลไวด์ โลจิสติคส์ จำกัด
บริษัท เฮลแมน เวิร์ลไวด์ โลจิสติคส์ จำกัด · กทม. (คลองเตย)
- Location
- กทม. (คลองเตย)
- Salary
- 25K-50K
- Job Type
- งานประจำ
- Work Type
- Onsite
- Education
- ปริญญาตรี
- Posted
- 29/04/2026
Responsibilities
About this role
This is an important role within the Seafreight Department, dedicated to delivering an outstanding customer experience and building strong, long-term relationships.
The role centers on understanding customer needs, providing timely and accurate solutions, and ensuring seamless communication throughout the service process.
Your primary focus will be on creating trust and satisfaction at every interaction, while supporting operational excellence and sustainable growth.
You will be working closely with all functions under Thailand Seafreight team, all Hellmann’ station as well as regional team, you will spearhead strategic initiatives, implement technology-driven solutions, and foster a culture of continuous improvement to strengthen service delivery, compliance, and customer satisfaction.
Key Objectives
1. Deliver Exceptional Customer Experience
2. Build and Strengthen Customer Relationships
3. Ensure Service Accuracy and Reliability
4. Drive Continuous Improvement in Customer Service
5. Center points of contact across all functions under Seafreight
6. Support Operational Excellence
Duties and responsibilities:
Customer Relationship Management
• Serve as the primary point of contact for assigned customers and/or area, ensuring all inquiries are handled promptly and professionally
• Develop strong relationships by understanding customer business needs, priorities, and expectations
• Maintain regular communication with customers to provide updates on shipments, resolve issues, and build trust
Service Coordination & Execution
• Coordinate with internal teams (Operations, Sales, Finance, and Customs) to ensure timely and accurate execution of shipments
• Monitor shipment milestones and proactively inform customers of any changes or potential delays
• Ensure all customer requirements (documentation, compliance, special instructions) are met accurately and on time
Issue Resolution and Escalation
• Handle customer complaints and service failures with empathy and urgency
• Investigate root causes of issues and implement corrective actions to prevent recurrence
• Escalate complex problems to team leader and/or management while maintaining ownership until resolution
Performance Monitoring & Reporting
• Track service performance metrics such as on-time delivery, accuracy of documentation, and customer satisfaction
• Prepare and share regular status reports with customers and internal stakeholders
• Identify trends in customer feedback and propose improvements
Continuous Improvement & Customer Advocacy
• Collect feedback from customers to identify pain points and improvement opportunities
• Collaborate with internal teams to implement process enhancements that improve responsiveness and service quality
• Act as the voice of the customer within the organization, ensuring their needs are considered in operational decisions
Documentation & Compliance
• Ensure accurate and timely documentation of all customer interactions, shipment details, and service agreements.
• Maintain compliance with company policies, industry regulations, and customer-specific requirements.
• Support audits and quality checks by providing complete and accurate records.
Qualifications
Education:
• Bachelor’s degree in Business Administration, Logistics, Supply Chain Management, or a related field
Experience:
• Minimum 2–3 years of experience in customer service, preferably in logistics, freight forwarding, or supply chain operations
• Proven track record of managing customer relationships and resolving service issues effectively will be considered as a plus
Skills & Competencies:
• Strong communication and interpersonal skills with ability to build trust and rapport
• Excellent problem-solving and conflict-resolution abilities
• High attention to detail and accuracy in handling documentation and customer requirements
• Ability to work under pressure and manage multiple priorities in a fast-paced environment
• Collaborative mindset to work effectively with cross-functional teams
Technical Knowledge:
• Basic understanding of sea freight operations and logistics processes
• Proficiency in MS Office (Excel, Word, Outlook)
• Familiarity with Cargowise One is an advantage but not mandatory
Personal Attributes:
• Customer-first mindset with a proactive and positive attitude
• Adaptability and willingness to learn and improve continuously
• Strong sense of responsibility and accountability
Benefits:
5 days working, Performance Bonus, Annual Leave 14-20 days, Provident Fund 3%-10%, Group Insurance IPD-OPD 1,500 THB/30 times/year and Uniform
Work location: Asoke, Bangkok Head office
Benefits
- Life insurance
- Vacation Leave 14-20 days
- กองทุนสำรองเลี้ยงชีพ
- การฝึกอบรมและพัฒนาพนักงาน
- ค่าทุนการศึกษา
- ค่ายินดีมงคลสมรส
- ทำงานสัปดาห์ละ 5 วัน
- ประกันสังคม
- ประกันสุขภาพ
- ประกันอุบัติเหตุ
- เครื่องแบบพนักงาน, ชุดยูนิฟอร์ม
- เงินช่วยเหลือฌาปนกิจ
- เที่ยวประจำปี หรือเลี้ยงประจำปี
- โบนัสตามผลงาน/ผลประกอบการ
About บริษัท เฮลแมน เวิร์ลไวด์ โลจิสติคส์ จำกัด
Founded in 1871, Hellmann’s transition from a one-man company to one of the world’s leading logistics providers. Today we operate a truly global organization with an active network in 154 countries 443 branches 19,300 people while remembering our humble beginnings: we continue to value every customer and understand that each project requires a unique solution. This powerful combination of an individual approach within an international framework ensures that we deliver top-quality customized logistics solutions, every time. With business growing in Thailand, we are looking for new positions to join us
193/54-56 Lake Rajada Office Complex Building 14th Floor, Ratchadapisek Road, Klongtoey, Klongtoey, Bangkok 10110
้่
0-2661-9638#402