Project Manager (IT, SI Project) - บริษัท อาร์ค อินไซท์ จำกัด
บริษัท อาร์ค อินไซท์ จำกัด · กรุงเทพมหานคร
- Location
- กรุงเทพมหานคร
- Salary
- 30,000 - 45,000 บาท/เดือน
- Job Type
- งานประจำ
- Work Type
- Onsite
- Education
- ปริญญาตรี
- Posted
- 05/08/2026
Responsibilities
• Manage and successfully guide a team of support engineers, senior system engineers and customer service staff
• Supervise and ensure excellence of all services provided at optimized resource coordination
• Ensure delivery of 100% reliable and professional preventative IT support and related services
• Develop efficient operational plans for optimization of all customer service processes
• Conduct pre-sales support to the sales team and technical support and advice to clients
• Ensure highest level of customer satisfaction and retention
• Manage and coordinate IT Infrastructure projects with highest level of expertise and customer service orientation
• Closely supervise contractors and monitor customer satisfaction
• Handle customer complaints and major issues successfully
• Investigate and solve complex problems
• Establish and maintain close client relationships by competent consulting and proactive and reliable handling of all customer inquiries
Qualifications
• Bachelor’s Degree or higher in Computer science / Computer Engineering / Telecommunication Engineering/Information Technology
• Customer Service Management Experience of at least 3 years in IT Infrastructure, IT Maintenance & Support Services
• Good command of written and spoken English
• Ability to professionally interact with international clients of various nationalities
• Highest level of Customer Service Orientation
• Proactive thinking, excellent planning and coordination skills
• Ability to build trust among all clients through professional expertise and reliable, high quality service
• Enjoy working in an international, intercultural environment that encourages learning & growth
• Strong leadership skills, ability to motivate and develop the service team with excellent interpersonal skills
• Strong project and time management skills
• Experience contact center environment and data infrastructure is an advantage
Benefits
- กองทุนสำรองเลี้ยงชีพ
- การฝึกอบรมและพัฒนาพนักงาน
- ค่าโทรศัพท์
- เงินช่วยเหลือฌาปนกิจ
- ท่องเที่ยวประจำปี
- ทำงานสัปดาห์ละ 5 วัน
- เที่ยวประจำปี หรือเลี้ยงประจำปี
- โบนัสตามผลงาน/ผลประกอบการ
- โบนัสประจำปี
- ประกันสังคม
- ประกันสุขภาพ
- ประกันอุบัติเหตุ
- ลาบวช
About บริษัท อาร์ค อินไซท์ จำกัด
Headquartered in Singapore, Ark Insights (Thailand) is a pioneer specializing in Contact Centre Outsourcing. The Call Centre is at the heart of your business, so it is essential that you are able to eliminate downtime whilst boosting performance at all times. We recognize that a good design is simply not enough on its own and that the hard work really begins when you start using our facility. Building on the knowledge and expertise within our business that comes from almost 30 years of operating within the marketplace, our Data Centre Facilities Management (DCFM) team delivers a scalable and professional range of services aimed solely at providing critical data centre solutions. Ark Insights Centre Facilities Management is designed to meet the challenges of maintaining, operating and managing complex and high performing data/voice centres now and in the future. Underpinned by Call Centre specific and fully integrated tools and software our systems and processes support the key elements of critical facilitiesmanagement throughout the lifecycle of your Centre.
288/3 Soi Rung Rueang, Samsen Nok, Huai Khwang, Bangkok 10310
Chantima Fuangfung
0-2159-8855
