Project Manager (IT, SI Project) - บริษัท อาร์ค อินไซท์ จำกัด

Responsibilities

• Manage and successfully guide a team of support engineers, senior system engineers and customer service staff

• Supervise and ensure excellence of all services provided at optimized resource coordination

• Ensure delivery of 100% reliable and professional preventative IT support and related services

• Develop efficient operational plans for optimization of all customer service processes

• Conduct pre-sales support to the sales team and technical support and advice to clients

• Ensure highest level of customer satisfaction and retention

• Manage and coordinate IT Infrastructure projects with highest level of expertise and customer service orientation

• Closely supervise contractors and monitor customer satisfaction

• Handle customer complaints and major issues successfully

• Investigate and solve complex problems

• Establish and maintain close client relationships by competent consulting and proactive and reliable handling of all customer inquiries

• Bachelor’s Degree or higher in Computer science / Computer Engineering / Telecommunication Engineering/Information Technology

• Customer Service Management Experience of at least 3 years in IT Infrastructure, IT Maintenance & Support Services

• Good command of written and spoken English

• Ability to professionally interact with international clients of various nationalities

• Highest level of Customer Service Orientation

• Proactive thinking, excellent planning and coordination skills

• Ability to build trust among all clients through professional expertise and reliable, high quality service

• Enjoy working in an international, intercultural environment that encourages learning & growth

• Strong leadership skills, ability to motivate and develop the service team with excellent interpersonal skills

• Strong project and time management skills

• Experience contact center environment and data infrastructure is an advantage

Project Manager (IT, SI Project)

ปริญญาตรี

30,000 - 50,000 บาท/เดือน

3-5 ปี

วันนี้•ด่วนมาก!

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