Technical Support Engineer - บริษัท เน็ตก้า ซิสเต็ม จำกัด

• Manage, Maintain, and Support the Databases.

• Receive, triage, and classify incoming support requests (Incidents and Service Requests), ensuring accurate prioritization and assignment before proceeding

• Resolve software issues for customers in accordance with the service agreement, maintaining consistent quality and SLA compliance

• Handle Incidents and Service Requests end-to-end with proper documentation and follow-up until full resolution

• Escalate bugs and customer enhancement requests to R&D with complete technical details, and follow up on resolution progress

• Document all resolved issues with clear resolution summaries in the designated company system within 24 hours of closure

• Conduct system checks and prepare Preventive Maintenance or Incident Reports per the service agreement schedule

• Identify and flag potential service expansion opportunities to the Service Sale team during customer interactions

• Perform additional tasks as assigned by the supervisor

• 0–1 year of experience in a technology role (new graduates are welcome)

• Good communication skills with ability to liaise with customers and internal teams

• Customer-service oriented with a problem-solving and systematic-thinking mindset

• Ability to document technical issues clearly and concisely

• Basic understanding of web application architecture (client-server model, HTTP/HTTPS, request-response flow)

• Basic Linux/Ubuntu command line: navigate directories, read log files, check running processes (ls, cat, grep, ps, systemctl)

• Understanding of relational databases and ability to run basic SQL queries (SELECT, WHERE, JOIN)

• Ability to identify common HTTP error codes (4xx vs. 5xx) and interpret API responses

• Exposure to Docker or containerized environments (understands what a container is and basic docker commands)

• Awareness of REST APIs and how to make a simple API call using Postman or curl

• Basic knowledge of MariaDB or MySQL (connecting to DB, viewing tables)

  

Since its founding in 2005, Netka’s solutions for critical network management have gained an 80% market share of telecoms and ISP enterprises in Thailand, and have a proven track record of winning the trust of several governmental and private sector organizations.

Our vision for the lead R&D team is to place a strong emphasis on user-friendly software development and feature enhancement. We analyze our clients’ requirements and help them achieve better overall performance for their networks.

Our team of professionals are experts on networking systems and network management software. They are eager to provide support and post-sale services to ensure that Service Level Agreements are met through ITIL-aligned service management software. We make certain that our clients are able to operate and maintain their systems with no worry at all.

Netka’s solutions not only reduce unnecessary costs but also strengthen enterprises by providing tools to generate revenue from their high-performing and quality networks. Today our solutions have become a critical part of several success stories in Thailand and are increasingly being expanded to other countries in the region.