After Sales & Spare Parts Department Manager - บริษัท เซนโก้ มอเตอร์ จำกัด

Strategically oversee workshop management and service process controls while elevating Call Center and Customer Care standards to ensure a seamless service journey.

2. Technical Leadership & Training Excellence:

Maintain high-level PDI (Pre-Delivery Inspection) standards and technical support functions. Lead the Training Center to continuously upgrade technician competencies and service quality.

3. Strategic Warranty & Claim Control:

Direct the claim validation process and monitor warranty costs through rigorous Root Cause Analysis to minimize financial leakage and improve product reliability.

4. End-to-End Parts Supply & Logistics:

Mastermind demand planning, procurement, and replenishment strategies. Optimize warehouse operations to achieve ideal DOH (Days on Hand) levels and maximize Fill Rates while minimizing damage.

5. Parts Sales Planning & Financial Governance:

Control pricing structures, gross margins, and promotion strategies. Manage credit risk and monitor Revenue/AR (Accounts Receivable) to ensure healthy cash flow and profitability.

6. Driving Customer Retention & Brand Loyalty:

Integrate all aftersales functions to achieve the ultimate goal: Increasing Service Revenue, maximizing Customer Satisfaction, and fostering long-term Repeat Service & Loyalty.

7. Crisis Management & Technical Escalation

Technical Crisis & Escalation Management: Act as the final decision-maker for critical technical failures or long-standing vehicle-down cases, ensuring rapid resolution and resource mobilization.

High-Level Conflict Resolution: Lead the negotiation and resolution of severe customer disputes or escalations that pose a risk to brand reputation or involve potential legal action.

- Strong understanding of after-sales processes, spare parts management, and customer service

- Excellent leadership and people management skills

- Proficient in data analysis and problem-solving

- Proven track record of driving operational efficiency and continuous improvement

- Excellent communication and interpersonal skills

- Bachelor's degree in Automotive Engineering, Business Administration, or a related field