Service Analysis - บริษัท ไทยยามาฮ่ามอเตอร์ จำกัด
บริษัท ไทยยามาฮ่ามอเตอร์ จำกัด · สมุทรปราการ
- Location
- สมุทรปราการ
- Salary
- สามารถเจรจาต่อรองได้
- Job Type
- งานประจำ
- Work Type
- Onsite
- Education
- ปริญญาตรี
- Posted
- 26/05/2026
Responsibilities
- Analyze service and spare parts business performance across service operations to understand overall business results and identify improvement opportunities
- Conduct in-depth data analysis to uncover root causes, hidden issues, and operational constraints, and translate insights into actionable improvement plans
- Manage and optimize databases for effective data storage, organization, accuracy, and efficiency to support business analysis and operational decision-making
- Develop analytical reports and dashboards to present insights, business performance, and recommendations to management for decision-making
- Monitor and track business metrics and key performance indicators (KPIs) through regular and monthly reporting
- Identify business trends, customer behavior, and opportunities to improve processes, operations, and service activities
- Develop and propose service and spare parts promotion activities to drive after-sales revenue and increase customer retention
- Conduct surveys and collect data on automotive business activities to evaluate and compare effectiveness across different activity types
- Analyze survey results and campaign performance, and present insights and recommendations to management
- Explore and develop e-commerce opportunities for parts, accessories, and apparel to expand online sales channels
- Plan and execute marketing and promotional activities through both online and offline channels
- Enhance brand awareness and increase customer engagement across social media platforms such as Facebook, TikTok, and LINE
- Analyze campaign outcomes and customer response to recommend suitable promotion strategies for target segments
- Develop, test, and continuously improve service operation standards to enhance efficiency and service quality
- Identify, design, and implement tools, systems, or solutions to support smooth and effective service center operations
- Conduct customer satisfaction surveys and analyze feedback to identify improvement opportunities in service delivery
- Prepare and present customer insight and satisfaction reports to support management decisions
- Monitor and respond to customer complaints and feedback across multiple channels such as Facebook, LINE, and Google Review
- Consolidate, analyze, and report customer feedback from various sources to drive service improvement initiatives
- Design and implement pilot or prototype activities to test new service or business concepts before full-scale deployment
- Conduct hypothesis testing and evaluate potential business impact of new initiatives
- Develop models and simulations to predict customer behavior, trends, and responses to new activities
- Present high-impact and effective pilot programs to management for approval and scale up across dealer networks nationwide
- Control and manage departmental budget in alignment with business plans, ensuring cost efficiency and optimal resource utilization
- Monitor spending and optimize cost to maximize return on investment (ROI) and support sustainable business growth
Qualifications
- Bachelor’s degree in Business Administration, Marketing, Applied Statistics, Engineering, or other related fields
- At least 1 year of experience in business development, business analysis, or marketing-related roles
- Strong technical expertise in statistical data analysis with the ability to analyze customer data and develop business and marketing strategies effectively
- Flexible in working environment, location, and working hours
- Proficient in Microsoft Office applications
- Strong presentation and communication skills with the ability to create effective materials
- Good command of English with a TOEIC score of 500 or above
- Good interpersonal skills with strong negotiation, communication, and collaborative abilities in working with cross-functional teams
Benefits
- Health/Medical Checkup
- Life Insurance
- Meal allowance
- Medical Expense
- Traditional Holiday
- Uniform
- Vacation/ Annual Leave
- กองทุนสำรองเลี้ยงชีพ
- การฝึกอบรมและพัฒนาพนักงาน
- ค่าทำงานล่วงเวลา
- ค่าทุนการศึกษา
- ค่าน้ำมันรถ, ค่าเดินทาง
- ค่าเบี้ยเลี้ยง
- ค่าโทรศัพท์
- ทำงานสัปดาห์ละ 5 วัน
- ประกันสังคม
- ประกันสุขภาพ
- ประกันอุบัติเหตุ
- มีเวลาการทำงานที่ยืดหยุ่น
- ลาบวช
- เครื่องแบบพนักงาน, ชุดยูนิฟอร์ม
- เงินช่วยเหลือฌาปนกิจ
- เบี้ยขยัน, ค่าตอบแทนพิเศษ
- โบนัสตามผลงาน/ผลประกอบการ
- โบนัสประจำปี
About บริษัท ไทยยามาฮ่ามอเตอร์ จำกัด
Your ideas quantified into technologies and business strategies are woven into the fabric of Yamaha’s products, creating an impressive performance that stirs up careers and growth for the company under concept "CUSTOMER IS NUMBER 1".Thai Yamaha Motor Co., Ltd. is a subsidiary of Yamaha Motor Co., Ltd. in Japan, the leader in manufacturing and distribution of Yamaha. Our products include motorcycles, multi-purpose engines, and recreational water vehicles designed to create enjoyable experiences for riders and users. In the span of 40 years in Thailand, we have employed about 2,400 people, which will soon grow to match our business expansion plans. We are looking for new recruits to meet our challenges, which emphasize quality and continuous improvements.
64 Moo 1, Debaratna Rd, Srisa Jorrake Yai, Bangsaothong, Samutprakarn 10540
0-2740-8000
