• Supervise and manage the daily operations of the Collection Team to ensure efficient processes and timely execution of collection activities and achievement of collection targets
• Follow up with customers regarding invoice receipt, payment status, and outstanding balances.
• Ensure customer invoices are issued and submitted accurately, completely, and within agreed timelines through appropriate channels, including email and customer portals etc.
• Record, reconcile, and allocate customer payments in SAP to ensure accurate account settlement and financial reporting.
• Prepare cash collection forecasts, monitor collection performance against targets, and identify corrective actions to support cash flow management activities.
• Monitor and analyze Accounts Receivable (A/R) aging reports and payment trends to identify overdue accounts, collection risks, and root causes of payment delays.
• Analyze customer account histories, payment transactions, and invoice details to support collection activities and resolve disputes effectively.
• Proactively engage with customers to secure timely payments and address billing or payment-related discrepancies.
• Build and maintain strong customer relationships while ensuring compliance with agreed credit terms and achieving collection objectives.
• Investigate and resolve billing, collection, and credit-related issues in collaboration with relevant stakeholders to support timely collection.
• Maintain accurate and up-to-date records of collection activities, customer communications, and account statuses.
• Prepare and present regular reports on collection performance, overdue receivables, aging analysis, key collection risks, and recommended action plans.
• Generate monthly A/R aging reports and other analytical reports related to collections, cash receipts, and payment trends.
• Conduct customer visits, when required, to support collection efforts, resolve payment issues, and strengthen customer relationships in coordination with the Sales team.
• Identify and implement process improvement initiatives to enhance collection efficiency, reduce overdue accounts, and support automation of collection activities.
• Provide guidance, coaching, and day-to-day support to collection team members to improve performance and capability.
• Promote a proactive, customer-focused, and results-oriented culture within the Collection Team.
• Perform other duties and special projects as assigned by management.