Quality Assurance Engineer - Huhtamaki (Thailand) Limited

A Career Packaged with Care at Huhtamaki, we offer opportunities to grow through experience, challenging assignments, and continuous learning. Be part of our mission to protect food, people, and the planet while advancing your career in a supportive and innovative environment. If this role aligns with your career path, apply now and take the next step in your journey with us.

We are seeking a proactive Quality Assurance Engineer to analyze customer complaints, identify root causes, and drive cross-functional CAPA actions to prevent recurrence. This role partners with Sales, Delivery, Quality Assurance, Engineering, and Operations to resolve issues, implement long-term corrective actions, and improve overall customer satisfaction. We’d love to hear from you!

• Complaint Analysis & Resolution: Receive, triage, and analyze customer complaints; perform root cause analysis (RCA) and document findings; lead problem-solving sessions to develop effective containment and corrective actions.

• CAPA Leadership: Own the end-to-end CAPA process, including action planning, implementation, monitoring, verification, and closure; ensure CAPA effectiveness and prevent recurrence of repeat events.

• Cross-Functional Collaboration: Lead and coordinate with Sales, Production, Engineering, Quality Assurance, and Customer Support to ensure timely resolution and cross-functional buy-in for CAPAs.

• Documentation & Standards: Maintain clear, concise complaint records, investigation reports, CAPA plans, and effectiveness checks; update SOPs as needed to reflect improved practices.

• Customer Communication: Act as the primary liaison for customers during issue resolution; provide timely status updates and manage customer expectations.

• Continuous Improvement: Identify systemic trends from complaints, propose process or product improvements, and track impact on quality and customer experience.

• Compliance & Governance: Ensure adherence to applicable quality standards and regulatory requirements; prepare for audits and maintain readiness of complaint-handling documentation.

• Bachelor’s degree in chemistry, Printing Technology, Engineering, or a related field.

• 0–3 years’ experience in manufacturing or quality environments; new graduates are welcome.

• Willingness to learn or familiarity with quality management systems (ISO 9001, BRC, GMP/HACCP, HALAL), root cause analysis tools (8D, FMEA, 5 Whys), and basic statistics (SPC) for trend identification.

• Proficiency in MS Office; familiarity with QA/CRM/ERP systems and basic data analysis tools is a plus.

• Excellent communication, interpersonal, analytical, and problem-solving abilities; strong cross-functional collaboration and project management skills.

• Competitive salary and benefits package.

• Opportunities for professional growth and career development.

• The chance to be part of a global company is committed to sustainability and making a positive impact.

• A dynamic, international environment focused on innovative packaging solutions and responsible sourcing.

Join us at Huhtamaki and drive impactful procurement and supply chain strategies in a dynamic and international environment!

Go ahead, apply today! We look forward to welcoming you to the Huhtamaki family.

A Career Packaged with Care at Huhtamaki, we offer opportunities to grow through experience, challenging assignments, and continuous learning. Be part of our mission to protect food, people, and the planet while advancing your career in a supportive and innovative environment. If this role aligns with your career path, apply now and take the next step in your journey with us.