Quality Assurance Manager - บริษัท แกลโลไทย จำกัด

Job Description:

• Maintain and improve the Quality and Food Safety Management System in compliance with FSSC 22000, GHP, HACCP, HALAL, customer requirements, legal requirements, and internal procedures.
• Review and control QA procedures, work instructions, forms, specifications, records, and related quality system documents.
• Lead and coordinate external audits, including certification audits, customer audits, regulatory audits, and third-party audits.
• Organize the internal audit program, follow up audit findings, and verify the effectiveness of corrective actions.
• Manage customer complaints, including investigation, root cause analysis, correction, corrective/preventive action, and formal customer response.
• Verify artwork, product labels, claims, specifications, and technical documents to ensure compliance with legal, customer, and internal requirements.
• Support HACCP, risk assessment, traceability, recall, validation, verification, and change management activities.
• Analyze quality and food safety data, including complaints, audit results, non-conformities, GMP findings, product defects, and QA KPIs.
• Prepare trend analysis reports and propose practical corrective, preventive, and improvement actions.
• Coordinate Production, QC, Warehouse, Logistics, R&D, Purchasing, Maintenance, HR, and other departments to ensure effective QA implementation.
• Provide training and support to employees on quality systems, food safety, GMP, HACCP, audit preparation, and customer requirements.
• Promote quality awareness, food safety culture, prevention mindset, and continual improvement across the organization.
• Report QA performance, significant issues, risks, and improvement plans to the Total Quality Manager and management team.

QUALIFICATIONS REQUIRED:

Education:

• Bachelor’s degree or higher in Food Science, Food Technology, Microbiology, or other related fields.

Experience:

• Minimum 5 years of experience in QA, QC, Quality System, or Food Safety Management in the food manufacturing industry.
• Experience with FSSC 22000, ISO 22000, GHP, HACCP, HALAL, BRCGS, or customer audit standards.
• Experience in audit management, customer complaint handling, root cause analysis, corrective/preventive actions, specification control, artwork review, and customer technical communication is preferred.

Knowledge and Skills:

• Strong knowledge of food safety management systems, GMP, HACCP, allergen control, traceability, recall, sanitation, pest control, labelling, and supplier quality management.
• Ability to conduct risk assessment, root cause analysis, corrective action, preventive action, and effectiveness verification.
• Good analytical skills with the ability to interpret quality data and drive improvement actions.
• Good command of written and spoken English, especially for customer communication, audit responses, technical reports, and document review.
• Strong leadership, communication, coordination, follow-up, problem-solving, and decision-making skills.
• Detail-oriented, systematic, proactive, and able to work under pressure with a prevention and continual improvement mindset.

Established in 1993, Gallothai is the first chocolate manufacturer in Thailand. We source our ingredients locally to produce with our Belgian expertise here in Thailand at our 5,000 square meters factory. Therefore, you can trust that our finished goods are released with a very high quality, taste and service. We create and developpe products for the mass market through our brand “Chococity” and fine gourmandise under the name “Duc De Praslin”. We also share our expertise and produce customized references for our customers in order to help them prepare for the World gift giving, parties, festivals, events, and celebrations.

Gallothai is also the exclusive distributor of Puratos in Thailand, the biggest chocolate company in Belgium (https://www.puratos.com). Our both companies have a common history.

With our 3 product types (chocolates, bakeries, and sweet decorations) and our 30-years history, we have a long experience with various countries around the Globe such as the UK, the US, Korea, Japan, Australia, South-East Asia, Middle East, etc.