Garment Merchandise Senior Manager [Support Customer] - บริษัท ไทย การ์เมนต์ เอ๊กซปอร์ต จำกัด (นนทบุรี)
- Location
- นนทบุรี
- Salary
- Competitive
- Job Type
- งานประจำ
- Work Type
- Onsite
- Education
- ปริญญาตรีหรือสูงกว่า
- Posted
- 28/06/2026
Responsibilities
- Ensure the CS team is following the Direct Deal Standard Operating Procedures (SOPs) and meeting performance standards as agreed with Sales, Merchandising & Marketing (SMM). Proactively seek feedback from SMM to help further develop the CS team’s capability.
- Clarifying and confirming product requirements for new style samples and communicating these to the Sample Room.
- Proactively communicating to the customer product design and/or materials recommendations based on feedback, alternatives, suggestions, concerns from Sample Room and/or Production.
- Providing on-demand status updates to customers during the production process.
- Responding to customer inquiries or feedback throughout the entire process from order confirmation through to post-sale end consumer feedback.
- Representing the customer by conducting random audits to monitor style and quality of fabric, sub-materials, samples and bulk garments and report problems identified to relevant departments.
- Working with Logistics to make shipping arrangements and keep customers informed of such arrangements to guarantee timely delivery.
- Ensure full utilization of fabrics in a timely manner to reduce the cost incurred by prolonged storage.
- Collaborate with Purchasing, Lab and Operations to explore more cost-effective material substitutes that satisfy customer requirements.
- Communicate with suppliers / Fabric Sourcing to arrange for replacements / claims based on feedback from Lab as needed.
- Other task by assigned
Qualifications
- Bachelor's degree in business administration, Textile Management, Supply Chain, or a related field.
- Minimum of 5-7 years of experience in customer service or merchandising within the garment OEM industry or related, with at least 2 years in a managerial role.
- Experience in working with international clients and knowledge of garment manufacturing processes, including sampling, production, and logistics is a plus.
- Knowledge of product development, materials sourcing, and the quality control process.
- Familiarity with industry-standard software for Customer Relationship Management (CRM), inventory, and production tracking.
- Excellent verbal and written communication skills in English; additional languages are an asset.
- Strong negotiation skills for handling issues related to materials, production timelines, and delivery.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and industry-specific software for CRM, supply chain, and production management.
- Familiarity with ERP systems is a plus.
- Fluent English communication only
Benefits
- กองทุนสำรองเลี้ยงชีพ
- การฝึกอบรมและพัฒนาพนักงาน
- ค่าทำงานล่วงเวลา
- ประกันสังคม
- ประกันสุขภาพ
- ประกันอุบัติเหตุ
- เครื่องแบบพนักงาน, ชุดยูนิฟอร์ม
- เที่ยวประจำปี หรือเลี้ยงประจำปี
- เบี้ยขยัน, ค่าตอบแทนพิเศษ
- โบนัสประจำปี
- โบนัสประจำปี 1 เดือน
