Guest Experience Host (Madame Tussauds Bangkok) - บริษัท เมอร์ลิน เอ็นเตอร์เทนเมนท์ส (ประเทศไทย) จำกัด/บริษัท สยาม โอเชี่ยน เวิร์ล กรุงเทพ จำกัด

JOB PURPOSE

• Has excellent knowledge of the attraction and high level understanding of all products sell in order to answer guests’ questions in detail .
• Ensure the delivery of excellent customer services at all times.
• Provide assistance to guests with special requirements, i.e., disable guests, those not feeling well, lost property, etc
• Responsible for end of day cashing up tills under supervision of Assistant Manager - Guest Experience / Operations Manager in all respective areas such as box office, photography selling counters, retail and souvenir shop
• Has excellent knowledge of the attraction and high level understanding of all products sell in order to answer guests’ questions in detail
• To training new staff, retain and be a good role model as a Team leader .
• Perform the day to day processing of cash and non-monetary transactions to ensure that all related data and documents are monitored, up to date and accurate manner.
• Check and verify void transactions and prepare weekly and monthly void report to the Guest Manager.

• To be a guide in MTBK and to suggest and offer advice on the product of company i.e.
• To take care Education group both of Thai and English speaking and service customer at all activity area and any added on education programs
• To provide interpreting and/or translating services for visitors in the facility includes field trips, assemblies, counselling sessions, club meetings, extracurricular activities, and other educational settings.
• To facilitate communication through use of Thai, spoken English, cultural mediation, and knowledge about visual accessibility.

• To suggest and sell food, beverage and souvenir for product up-selling
• To sell and up-sell admission ticket and any promotion package (commission provided)
• To manufacture and sculpt wax hand figures and upsell to customers
• Working across the variety of retail and café areas across the facility
• To assist in the running and supervision of the 4D Theatre
• Stock up shelves and maintain displays under the supervision of Assistant Manager – Guest Experience / Operations Manager
• Provide assistances for stock taking as and stock check at store room the end of the month
• To offer great service and encourage the usage of the end of visit survey in the retail outlet
• When required to be able to answer telephone calls and take bookings in the absence of the reservations team
• To provide excellent communication and service at all times

• Highlighting benefits of products to guests in order to increase sales
• Stock up shelves and maintain displays under the supervision of Assistant Manager – Guest Experience / Operations Manager
• Provide assistances for stock taking as and when necessary
• Keep display shelves and all visible areas clean, tidy and easily accessible at all times
• Thorough understanding of all ticket types and actively promote admission
• Enthusiastically raises guests awareness of current promotions Photography
• To encourage guests to have their photograph taken in all photography points in a charming and persuasive manner