Customer Service Officer - Chinese language (at eWTP Thailand Duty Free Zone) - DHL Supply Chain (Thailand) Co.,Ltd
DHL Supply Chain (Thailand) Co.,Ltd · Chachoengsao
- Location
- Chachoengsao
- Salary
- 25,000 - 40,000 baht/month
- Job Type
- Full Time
- Work Type
- Onsite
- Education
- Bachelor's Degree
- Posted
- 15/04/2026
Responsibilities
- Principle liaison for the business partner contract between Thailand and APAC countries
- Transport Order Management
- Premium freight/adhoc shipment management
- Shipment visibility & proactive event management
- In-Transit material management;
- Responsible for monitoring, tracking, and analyzing effective route of each type of carriers provide by forwarder and carriers.
- Consolidate data from multiple sources and generates daily/weekly report. Issue daily, weekly, monthly forecasting to support business.
- Provide effective reports total average transit time and distribution to management.
- Alter and track to customer within the decision time.
- Coordinate and interact with forwarder, Customer, transportation and system configuration to support business request.
- Fright invoice audit and payment with claim support
- Planning dispute resolution and push back on issues
- Support carrier incidents management and escalation
- New carrier and supplier’s implementation & stabilization
Qualifications
- At least 1 years working experiences in Logistics or Warehousing, 3PL, 4PL and Import/Export background
- Good communication both in Thai and Chinese required. Able to communicate in English is desirable
- PC Literate, Power Point, MS Excel (advance) is a must (such as V Look up , Pivot , Basic Excel formula)
- Able to analyze information and coordination internal and export stakeholders is mandatory
- Ability to work within team, conscientiously and under pressure
- Able to work in shift timing base on manager request shift (To be adjusted base on manager)
- Able to work at at eWTP Thailand Duty Free Zone, Bang Pakong area require
Benefits
- Life insurance
- Medical insurance
- Transportation allowance
- Staff training and development
- การรักษาแบบผู้ป่วยนอก (OPD)
- 5-day work week
- Health insurance
- Accident Insurance
- วันหยุดพักผ่อนประจำปี
- Employee's uniform
- เงินช่วยเหลือค่าคลอดบุตร
- เงินรางวัลเชิดชูเกีรยติ
- Performance/results-based bonus
About DHL Supply Chain (Thailand) Co.,Ltd
DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 470,000 employees, we provide solutions for an almost infinite number of logistics needs.
As the world's largest logistics specialist, we offer a comprehensive suite of services drawing on our global scale and local insight to deliver value across your supply chain. From the initial consultancy and design, to final mile delivery and reverse logistics, we provide customized supply chain solutions across all industry sectors.
As the world's largest logistics specialist, we offer a comprehensive suite of services drawing on our global scale and local insight to deliver value across your supply chain. From the initial consultancy and design, to final mile delivery and reverse logistics, we provide customized supply chain solutions across all industry sectors.
No. 9 G Tower Grand Rama 9 (North Wing) 26th Floor Unit No. GN01 and 27th Floor Unit No. GN01-04 Rama 9 Road, Huaykwang, Huaykwang, Bangkok 10310
Human Resources Department
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