Call Center Agent (Mandarin skill) - ธนาคารแลนด์ แอนด์ เฮ้าส์ จำกัด (มหาชน)
ธนาคารแลนด์ แอนด์ เฮ้าส์ จำกัด (มหาชน) · กรุงเทพมหานคร
- Location
- กรุงเทพมหานคร
- Salary
- ขึ้นอยู่กับคุณสมบัติ
- Job Type
- งานประจำ
- Work Type
- Onsite
- Education
- ปริญญาตรีหรือสูงกว่า
- Posted
- 22/09/2026
Responsibilities
Job Purpose: Responsible for handling inbound and outbound calls related to credit card services, including inquiries, transactions and product information. The role requires excellent communication skills, attention to detail, and understanding of credit card operations to deliver a seamless customer experience.
Key Responsibilities:
- Responding to customer inquiries related to credit card products. (billing statements, transactions, rewards, and benefits, card activation, PIN setup, limit adjustments, handle disputes, chargebacks, and fraud-related concerns in accordance with company policies and regulatory guidelines) etc.
- Record customer interactions and feedback in the CRM system with accuracy and completeness.
- Escalate complex or unresolved issues to the appropriate department.
- Stay updated on credit card policies, system changes, and compliance requirements.
- Handle complaints and escalations through phone.
- Resolve complex customer issues promptly while maintaining a positive customer experience.
- Provide guidance and detailed information on company products, services and policies.
Key Responsibilities:
- Responding to customer inquiries related to credit card products. (billing statements, transactions, rewards, and benefits, card activation, PIN setup, limit adjustments, handle disputes, chargebacks, and fraud-related concerns in accordance with company policies and regulatory guidelines) etc.
- Record customer interactions and feedback in the CRM system with accuracy and completeness.
- Escalate complex or unresolved issues to the appropriate department.
- Stay updated on credit card policies, system changes, and compliance requirements.
- Handle complaints and escalations through phone.
- Resolve complex customer issues promptly while maintaining a positive customer experience.
- Provide guidance and detailed information on company products, services and policies.
Qualifications
Qualifications:
- Bachelor’s degree in any field (Finance or Business-related is a plus).
- Proficient in Chinese (Mandarin) – speaking, listening, reading, and typing HSK Level 4–6 or equivalent will be an advantage
- Good command of Thai (English communication skills are a plus)
- 1–3 years of experience in a call center or customer service role, preferably in banking or credit card services.
- Strong verbal communication and active listening skills.
- Ability to handle sensitive financial information with confidentiality and professionalism.
- Familiarity with CRM systems and basic computer applications.
- Additional language skills are an advantage.
- Rotational shifts, including weekends or holidays, are required.
Benefits
- กองทุนสำรองเลี้ยงชีพ
- การฝึกอบรมและพัฒนาพนักงาน
- ค่าทำงานล่วงเวลา
- ค่าที่พัก (ต่างจังหวัด)
- ค่าโทรศัพท์
- ค่าเบี้ยเลี้ยง
- เครื่องแบบพนักงาน, ชุดยูนิฟอร์ม
- เงินช่วยเหลือฌาปนกิจ
- ทำงานสัปดาห์ละ 5 วัน
- เที่ยวประจำปี หรือเลี้ยงประจำปี
- โบนัสตามผลงาน/ผลประกอบการ
- ประกันสังคม
- ประกันสุขภาพ
- ประกันอุบัติเหตุ
- ลาบวช
About ธนาคารแลนด์ แอนด์ เฮ้าส์ จำกัด (มหาชน)
LH BANK
My Bank My Choice
Opportunity for a Compelling Change For the Better
Why not? When it is refreshing enough!! From the country is largest asset-based and most secured property developer with the highest market share, to forming an integrated financial institution with top notch expertise in Time Deposit, Housing Loan, Factoring, Corporate
Be a part of this novelty where people are our prime assets and every path taken by you is full of growth and success opportunities.
Toward Success Together
No.1 Q House Lumpini, South Sathorn Road, Sathorn, Tungmahamak, Bangkok 10120
