Customer Service Officer (Physical Laboratory) - บริษัท อินเตอร์เทค เทสติ้ง เซอร์วิสเซส (ประเทศไทย) จำกัด

Job Scope:

Major duties and Responsibilities:

• Act as the primary point of contact for customers regarding testing requests, project status, and service inquiries.
• Communicate professionally with customers to clarify requirements, specifications, and testing expectations.
• Respond to customer inquiries in a timely manner and provide updates on testing progress and report issuance.
• Build and maintain strong relationships with customers to ensure a high level of customer satisfaction.

• Prepare, review, and maintain testing-related documents, datasheets, work orders, and supporting records.
• Ensure documentation is complete, accurate, and aligned with laboratory procedures and customer requirements.
• Coordinate sample registration and tracking throughout the testing process.
• Maintain records and filing systems in accordance with laboratory quality requirements.

• Coordinate with laboratory personnel to ensure testing activities are scheduled and completed within agreed turnaround times (TAT).
• Monitor testing progress and proactively communicate any delays or issues to relevant stakeholders.
• Support laboratory operations by facilitating effective communication between customers and technical teams.
• Assist in workload planning and prioritization to ensure smooth laboratory operations.

4. Data Analysis & Reporting:

• Compile, analyze, and summarize testing data and operational information.
• Prepare reports, summaries, and status updates for customers and management.
•  Verify report completeness before submission to customers.

• Maintain awareness of customer specifications, SOPs, work instructions, and testing requirements.
• Support compliance with laboratory quality systems, including ISO/IEC 17025 requirements.
• Ensure all activities are performed in accordance with company procedures and quality standards.

• Bachelor’s degree of Science in Physics, Engineering in any related field

• 3–4 years of experience in customer service, laboratory coordination, or administrative support, preferably within a third-party testing, inspection, or certification environment.
• Experience supporting laboratory operations or technical service teams is an advantage.

• Good command of English (reading, writing, and speaking).
• Proficiency in Microsoft Office applications, particularly Excel.
• Familiarity with customer SOPs, work instructions, and testing requirements.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Strong attention to detail and accuracy in documentation.
• Service-minded with a proactive and problem-solving approach.
• Ability to work effectively under pressure and manage multiple priorities.