Officer - Baggage Services (Samui Airport) - บริษัท การบินกรุงเทพ จำกัด (มหาชน)

1. Perform Baggage Services section efficiently in accordance with company policies, procedures and fully complying with authority regulations.                        

2. Cooperate with other departments and airline partners regarding all aspects relevant to baggage services to a smooth handling.              

3. Ensure that first and last's passenger baggage have been delivered to baggage carrousel as per its priority.   

4. Shall be visible and proactive to assist passenger at the arrival baggage carrousel.                        

5. Ensure that all passenger's baggage have been delivered to the claim area prior to taking a missing baggage report.                        

6. Issue a Property Irregularity Report (PIR),enter all necessary information to the tracing system in order to locate the missing baggage.   

7. Utilize the methods to track a missing baggage through a WorldTracer System until the baggage is restored. 

8. Keep passenger informed until the baggage is restored  and delivered to the passenger .                        

9. Verify the correct baggage prior to delivery to the passenger.                       

10. Immediate deliver a delayed baggage to the passenger without  any delay in order to meet passenger satisfaction.                        

11. Forward a mishandled baggage on the earliest flight to the destination in order to meet passenger's expectation and satisfaction.   

12. Negotiate with unsatisfied passenger who have a problem with their delayed/damaged/pilfered baggage balancing the delegation of authority and passenger satisfaction.               

13. Determining the amount of mishandled baggage expense to the passenger and interim expense within the delegation of authority and passenger satisfaction. 

14. Summarize due claims to Baggage Claims section in a timely manner.

15. Correspondence with Customer Relations Management (CRM) in regard to the baggage irregularity cases, left behind items and passenger complaint.   

16. Carry out all concerned duties regarding Quality, Safety & Security required by the company.  

• Bachelor's degree in related field.
• 0 - 1 year of experience in related field. however, fresh graduates with no experience are also welcome.
• Good command of English (TOEIC score 550 or above).
• Strong interpersonal and communication skills.
• Ability to work under pressure and handle challenging situations professionally.
• Pleasant personality, service-minded, and team-oriented.

Bangkok Airways was established by Mr. Prasert Prasarttong-Osoth who set up the airline business in 1968 as a department in a company, own by him, named Krungthep Sahakol Company Limited. In 1984, he founded Sahakol Air to take over airline business which Krungthep Sahakol had been operating from the beginning. The name of the airline was later changed to “Bangkok Airways”. 

In 1986, Bangkok Airways commenced operation of scheduled flight services, inaugurated on 20 January 1986 on routes Bangkok – Nakhon Ratchasima, Bangkok – Surin and Bangkok – Krabi, utilizing 18-seat BANDEIRANTE EMB-110 aircraft. In 1989, the Company built its first airport, located at Koh Samui which was being developed into an international tourist destination. Operation at Samui Airport started when Bangkok Airways obtained an International Air Transport Association (IATA) code “PG” and was granted permission to operate flights on route Bangkok – Koh Samui.  In 1992, a 107-seat Fokker – 100 jet aircraft was introduced into the fleet.  Two years later, on joining IATA Clearing House, the fleet expanded with two additional ATR72 aircraft.

Sukhothai Airport was the second airport project that began in 1998. Many initiatives were added in 2000 from efforts to enhance flight performance by taking delivery of the first Boeing 717-200 aircraft with higher speed and seat capacity; to start aircraft maintenance service on completion of construction of the hanger at Don Muang Airport; to join IATA Billing and Settlement Plan (BSP).  Being a member of IATA BSP allowed the company to expand sales base and provided direct access to IATA distribution network. In 2002 the Company upgraded its safety standard, past IATA Operational Safety Audit (IOSA) and was certified as IATA full membership. In 2006, Trat Airport, the Company’s third airport project, commenced operation of airport services.

On 9 April 2007 Bangkok Airways was honored to receive the Garuda Emblem, a royal warrant bestowed to companies that perform exceptional services to the nation. It is the Company’s greatest pride and best motivation for the employees. On 27 February 2013, Bangkok Airways is listed in Stock Exchange of Thailand (SET) and registered as “Bangkok Airways Public Company Limited” or “BA”.