Desktop Support Analyst - บริษัท ครอฟอร์ด แอนด์ คัมพะนี (ประเทศไทย) จำกัด

• Provide Level 1/2 IT Service Desk support and advanced technical support for infrastructure and support technologies.
• Respond to incoming calls and emails, ensuring timely and effective resolution of issues.
• On-boarding and off-boarding users, including configuration, installation, and maintenance of desktop and application systems.
• Support iPhone (iOS) devices and provide user training for company programs and applications.
• Experience in ticketing tools with ITIL processes and follow prescribed processes for governance models such as SOX and data security compliance.
• Basic troubleshooting for computer and software issues and escalate problems beyond the level of expertise to a manager or more experienced technical staff.
• Build strong working relationships with other IT teams and provide status reporting to management.
• Identify and resolve technical problems and issues and recommend improvements to existing methods or propose new ones.
• Vendor management relating to IT assets and equipment, and management of IT assets and the company’s Claims Management System (CMS).
• Deliver quality and timely results while meeting or exceeding service level agreements (SLA) and impart necessary technical knowledge and skills to other technicians.
• Uphold Crawford’s ethics, values, and standards

• Bachelor’s degree in information technology, Electronic Communications Engineering or other relevant discipline
• Minimum 5+ years’ experience in a similar role (preferred)

Experience and Knowledge

• Technical Skills: Proficiency in Windows 10, Active Directory, O365, and Microsoft Office applications. Experience with laptop, desktop, and printer configuration and deployment. Knowledge of LAN/WAN networks and workstation system principles. Technically skilled in Windows XP, MS Office 2003, and Sophos AntiVirus.
• Software Development and System Design: Knowledge in software development, analysis, and system de-sign.
• ITIL Processes: Experience in using ticketing tools with ITIL processes.
• Governance Models: Understanding of governance models such as SOX and data security compliance.
• Vendor Management: Experience in vendor management relating to IT assets and equipment.
• Communication Skills: Excellent written and interpersonal communication skills.
• Organizational Skills: Strong organizational ability and work ethic.
• Customer Service: Outstanding customer service skills.
• Analytical Skills: Detail-oriented, analytical, and results-driven.
• Teamwork: Ability to work well within a team and independently.
• Adaptability: Willingness to travel interstate when required and adapt to changing circumstances and environments.
• Training: Ability to impart necessary technical knowledge and skills to other technicians and provide user training for company programs and applications.
  

Why Crawford?

We are people taking care of people. It’s that simple. At Crawford, we treat our clients’ policyholders like our own, helping to restore lives, businesses, and communities at all points of the claims management process. Combining a legacy of over 80 years of unmatched experience with global capabilities and industry-leading technology, Crawford is at the forefront of change, while also staying firmly rooted in our commitment to putting people first.

We are guided by our collective values system: to RESTORE is part of everything we do.

At Crawford, we:

• Respect our culture of integrity and ethical behaviour, while embracing the unique talents of the individual and encouraging an ownership mentality among everyone.
• Are Empowered to advance the company mission and take ownership of our individual career progression.
• Promote Sustainability through a corporate culture in which employees are good stewards of their communities.
• Emphasize Training and an environment where employees continually seek and share knowledge and are engaged and satisfied with their work.
• Are One Crawford, embracing a global mindset that’s inclusive, agile, mission-focused, and customer-focused.
• Give Recognition, participating in an environment where people are rewarded for jobs well done.
• Embody an Entrepreneurial Spirit, sharing a passion to succeed, innovate, and outpace our competitors.

• Career advancement potential locally, regionally, and internationally in more than 700 locations in 70 countries
• On-going training opportunities through every stage of your career