Customer Service Manager (Sea freight Logistic) - บริษัท ฮอเนอร์ เลน โลจิสติกส์ จำกัด

• Lead and manage the customer service team, providing support and problem-solving assistance to individual colleagues.
• Monitor department performance to achieve established productivity levels in operational functions and ensure high customer satisfaction.
• Review team productivity and align it with appropriate headcount and team structure.
• Ensure operations adhere to KPI parameters and develop/maintain relevant key performance indicator reporting tools.
• Maintain thorough knowledge of internal systems, services, legislation, and maritime regulations.
• Conduct yearly appraisals with team members, providing feedback, setting objectives, and planning training/development.
• Support the team to foster employee engagement with the business, following up on appraisal outcomes.
• Develop effective inter-departmental communication and collaborate with the Senior Management team.
• Cultivate strong relationships with Head Office, Overseas Agencies, Suppliers, and Customers.
• Attend various meetings, including team meetings, customer engagements, and new customer integration sessions.
• Maintain a flexible approach to customer requirements to support agency growth.
• Produce ad-hoc reports and conduct investigations for the Branch Manager or Senior Management.
• Ensure accurate processing of customer delivery and release requests and confirmations within agreed timescales.
• Develop team members, focusing on the growth of direct reports as part of ongoing talent management and succession planning.
• Handle customer complaints and develop/support team members in future complaint resolution.
• Lead and manage strategic projects to support business growth and development.
• Optimize output between supply-side (Company Space Allocation) and demand-side (existing and potential customer satisfaction).
• Manage Performance Improvement Plans for individuals not meeting business targets, with support from Team Leaders.
• Create and sustain a positive team environment, promoting high motivation and excellent team spirit.
• Ensure customer profiles are kept fully up-to-date with current customer requirements.

• Minimum of 10 years of experience in Sea Freight Forwarding (Export).
• Understanding of logistics, particularly sea freight export processes to the USA.
• Proven experience supervising and leading a team of 5 or more staff.
• Strong people management, leadership, coaching, and motivation skills.
• Strong communication and interpersonal skills.
• Strong organizational skills at both strategic and operational levels, with meticulous attention to detail.
• Ability to learn quickly, adapt to systems, and perform effectively under pressure.
• Proficiency in computer applications and the ability to produce reports and data analysis.
• Immediate availability is a plus.

HLS Group, Honour Lane Shipping (HLS), established in 1997, offered their professional logistics services for about 15 years until now, is a dynamic and cutting edge market leader in logistics and freight forwarding services across Asia to and from Transpacific, Europe, Latin America, Australia for Air/Sea & Air-Bridge Service. With its owned network throughout the far east region including the head office in Hong Kong & own branches in: Shanghai, Tianjin, Ningbo, Qingdao, Dalian, Chongqing, Wuhan, Nanjing, Fuzhou, Xiamen, Zhongshan, Shenzhen, Guangzhou, Taiwan, Vietnam, Malaysia, Thailand, Korea, Indonesia.

HLS owns 'Class A' license by investing 1.7 million dollars to China Mainland, NVOCC license fm MOC with USD400,000 investments, and the qualified license from FMC.

HLS, with a powerful sales team, who strives to meet clients “Critical Success Factors”and surpass our customers supply chain expectations with multiple quality choice options?  Became one of the most famous groups in Asia for Transpacific & Europe trade and dominates the 'TOP TEN' list for Far East volume to transpacific trade for several years due to its focus on service and integrity.

HLS Air Sea (HAS), established in 2001 has its HQ in Hong Kong and key offices in Shanghai & Shenzhen. HAS is IATA certified in Hong Kong with CATA License from MOC by investing 600,000 dollars to enlarge the service and enhance the sales power across Transpacific, Europe, Latin America & Australia.

HLS Group Service
 
HLS Group currently has more than 800 professional people to provide integrated logistics solutions for its customers on a daily basis 24/7/365. The service scope of HLS covers ocean transport, road transport, air freight, project cargo (ship chartering, air freighter chartering, warehouse leasing), warehousing, marine survey, exhibition cargo, personal effects, trans-border deliveries and value added services including marine insurance, commercial documentation preparation, AMS, ACI, ENS, ISF, etc. HLS also has started the Third Party Logistics Service.

HLS Group contains a dynamic support team in its IT Group and provides multiple electronic commercial logistics services, including: On line booking, ESI, Cargo Tracking, PO Management, Warehouse Cargo Data Management, GPRS for Container Management of Air Road Sea service, Multifunctional EDI system for data exchange with carriers or agencies.