Ecommerce Fulfillment Operations Manager (6 Working days / Bangna KM.20) - DKSH (Thailand) Limited

General Responsibilities:

• Manage and oversee the end-to-end e-commerce order process, from order receipt to delivery, ensuring efficiency, accuracy, and compliance with each marketplace platform's SLA.
• Monitor, track, and improve order fulfillment performance in line with marketplace requirements (e.g., OTIF, lead time, cancellation rate, and return rate).
• Work closely with client management, customer service, and clients to manage expectations, resolve issues, and enhance service quality.
• Analyze operational costs and P&L related to E-commerce and logistics, providing insights for financial performance.
• Drive cost-saving initiatives and optimize operational expenses without compromising SLA and customer experience.
• Plan workforce allocation and resource management effectively to match order volumes and business plans.
• Develop and continuously improve operational processes to enhance productivity, quality, and scalability of e-commerce operations.
• Analyze operational data and prepare KPI, performance, and SLA reports to support managerial decision-making.
• Strategic planning for E-commerce operations and performance management.
• Coordinate with internal teams and external partners, such as marketplaces, logistics providers, and IT, to ensure smooth operations.
• Perform other duties as assigned.

• Minimum 3–5 years of experience in E-commerce operations, online business, or Marketplace management
• Experience managing Order Fulfillment, SLA compliance, and operational KPIs
• Experience in process improvement, cost analysis, and performance reporting
• Prior experience in coordinating cross-functional teams and external partners
• Experience with digital tools for dashboards, automation, and reporting is preferred
• Able to work 6 days per week
• Available to work at Bangna KM.20