IT Support Engineer - Harrow International School Bangkok

To work across a broad range of technologies and liaise across multiple areas of the School to support incidents, problems and requests. Responsible for answering IT requests via phone and email and explain solutions in technical and nontechnical terms. Provide standard end-user support and troubleshooting.

Key responsibilities

• Provide professional first- and second-line technical support to staff and students, ensuring incidents and service requests are handled efficiently and professionally

• Communicate clearly with users and provide regular updates on the progress and resolution of support requests

• Provide technical support for Windows and macOS environments, including diagnosing and resolving hardware, operating system, software, and peripheral-related issues

• Support Microsoft 365 services, Google workspace, user accounts, permissions, email, Teams, OneDrive, SharePoint, and other cloud services

• Assist with account provisioning, password resets, MFA, and access-related issues

• Test, plan, and support the deployment of operating system updates, security patches, and software releases to ensure compatibility and minimise disruption

• Assist with endpoint security, antivirus protection, security alerts, phishing incidents, and compromised accounts, escalating security incidents where appropriate

• Support the installation, configuration, maintenance, and deployment of classroom and learning technologies

• Perform preventative maintenance and remedial repairs on IT equipment and authorised peripherals

• Assist with IT projects, equipment rollouts, classroom technology deployments, and system upgrades

• Bachelor degree in IT or a related field

• 2-3 years of experience in IT support

• Good language and communication skills

• Good knowledge of IT

• Good understanding of computer support and troubleshooting

• Dedicated to personal development, proactive and service-minded

• Ability to prioritise projects

• Provide acceptable and up to date police checks (or equivalent) from the country of origin and from all other countries in which the applicant has worked and appropriate references from current and previous employers